Scaled Technical Success Manager

Job not on LinkedIn

May 27

Apply Now

Receive Emails with Similar Jobs

Salesloft

WebsiteLinkedInAll Job Openings

B2B • SaaS • Productivity

Salesloft is a company that provides a sales engagement platform designed to help businesses improve their sales processes and enhance customer relationships. The platform offers features such as email tracking, call logging, and sales analytics, allowing sales teams to engage with prospects more effectively and efficiently. Salesloft integrates with various third-party applications, including Salesforce, LinkedIn, and Microsoft Outlook, to streamline sales activities and improve productivity. The company also focuses on providing reliable services by monitoring and resolving incidents that may impact the use of their platform, ensuring minimal disruption to their users.

501 - 1000 employees

Founded 2011

🤝 B2B

☁️ SaaS

⚡ Productivity

📋 Description

• Although we’re proud of our history, we’re even more excited about the future. We want to create a world-class culture and company that attracts, develops, engages and retains elite talent. • At Salesloft, our Customer Success Manager will be pivotal to our company’s success. You will be a key member of our fast-growing and high-performing Customer Success Organization acting as the go-to resource for our valued customers. • On a day-to-day basis, you will be responsible for ensuring successful product adoption and retention of key customers in the business. Specifically, you will: • Effectively manage immediate escalations alongside long-term project plans. • Organize workload and daily/weekly responsibilities in accordance with customer data points and situational context. • Align with account teams to prioritize actions within your book of business. • Pair pre-built resources with bespoke next steps that are relevant to the customer and their business objectives. • Leverage tools to evaluate customer utilization patterns and provide relevant next-step recommendations. • Share foundational sales engagement insights and best practices with an emphasis on how to execute those practices using Salesloft. • Leverage and tailor scaled success plans Proactively reach out to customers to offer data-driven recommendations on best practices to help them increase their ROI with SalesLoft. • Leverage scaled touchpoints to drive ROI across your entire customer base as well as take a more consultative approach to a subset of your highest ARR accounts. • Lead business reviews with key stakeholders (including C-Level) and deliver detailed success plans to help customers reach their business objectives and monitor progress. • In addition to working with amazing colleagues who exemplify our ‘team over self’ core value, you will also have the opportunity to build long-term, trusted relationships with key executives and influencers with a subset of your customers. You will own, drive, and affect change for your customers by having an obsessive focus on their outcomes. Daily you’ll focus on driving customer adoption through strategy calls and customized business reviews at the executive level. The goal is to be the ultimate storyteller in showcasing the compelling impact on your customers' business made possible by their use of Salesloft. Remember, you are the quarterback of the customer experience and you will have an opportunity to make a difference.

🎯 Requirements

• 2+ years of experience in a Customer Success role • 1+ years of experience using the Salesforce CRM. Must have an intermediate to expert knowledge of Salesforce CRM components such as leads, activities, contacts, opportunities, and reporting. (Salesforce Admin Certification is a plus!) • Previous experience in a SaaS/Technology company or fast-growing start-up preferred. • Superb listening skills and the proven ability to dig deeper to uncover the customer’s true objectives • High level of empathy - it’s important for our CSMs to be a good person to peers and customers • You are a clear, confident, and compelling communicator — in writing, in conversation, and in front of an audience • You are extremely perceptive and highly emotionally intelligent, making you agile in adapting your executive presence and approach to any audience and personality • You are an expert project manager who ruthlessly prioritizes, manages stakeholder expectations, and ensures all key objectives and timelines are met • You are resourceful, scrappy, and creative — if a playbook doesn’t exist yet, you go figure it out and build it for the whole team to use • You are confident in technical conversations — hearing “API” doesn’t make you run and hide

🏖️ Benefits

• Lead With Humility and Respect • Earn Customer Trust • Put Team Over Self • Redefine What’s Possible • Deliver Big Results