Senior Customer Success Manager

🕒 September 8

🇺🇸 United States – Remote

💵 $101k - $135k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Salesloft

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

🤝 B2B

☁️ SaaS

⚡ Productivity

B2B • SaaS • Productivity

Salesloft is a company that provides a sales engagement platform designed to help businesses improve their sales processes and enhance customer relationships. The platform offers features such as email tracking, call logging, and sales analytics, allowing sales teams to engage with prospects more effectively and efficiently. Salesloft integrates with various third-party applications, including Salesforce, LinkedIn, and Microsoft Outlook, to streamline sales activities and improve productivity. The company also focuses on providing reliable services by monitoring and resolving incidents that may impact the use of their platform, ensuring minimal disruption to their users.

📋 Description

• Build custom Mutual Success Plans aligned with customer business objectives • Guide customers in prioritizing next steps and manage multiple customer contacts • Partner with internal teams on tasks and projects • Review customer data trends and proactively identify focus areas • Create QBRs and prioritize data based on customer insights • Identify unusual data trends and anticipate customer follow-up questions • Provide strategic guidance on sales and sales engagement best practices • Lead customer-facing webinars and internal trainings • Lead phone calls and on-site meetings with stakeholders, including C-level executives • Drive product adoption, retention, expansion, and customer satisfaction • Build long-term relationships with executives and influencers • Drive customer outcomes through strategy calls and customized executive-level business reviews • Demonstrate Salesloft's business impact and customer ROI • Act as the quarterback of the customer experience • Support customer renewals through adoption, education, stakeholder management, and ROI demonstration

🎯 Requirements

• 6+ years of experience in a Customer Success role • 1+ years of experience using Salesforce CRM • Intermediate to expert knowledge of Salesforce CRM components, including leads, activities, contacts, opportunities, and reporting • Salesforce Admin Certification is a plus • Previous experience in a SaaS/Technology company or fast-growing start-up preferred • Superb listening skills and ability to uncover customer objectives • Clear, confident, and compelling written, verbal, and presentation communication • Strong emotional intelligence and ability to adapt executive presence to different audiences • Expert project management skills, including prioritization, stakeholder expectation management, and timeline management • Resourcefulness and ability to create playbooks • Confidence in technical conversations, including APIs

🏖️ Benefits

• Performance bonus • Benefits • Other applicable incentive compensation plans • Salesloft New Hire Orientation • 3-week Sales Bootcamp • Salesloft PM certification program • Training, onboarding, and professional development opportunities