CS Enablement Engineer

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15 hours ago

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SALUS

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Construction • SaaS

SALUS is a simple-to-use safety management platform created for the construction industry. It centralizes safety documentation and management, replacing legacy systems like Dropbox and Google Drive. SALUS enables two-way communication between workers and admins through its mobile and desktop applications, offering real-time notifications on incidents, assets, and workers. The platform includes features like digital forms, asset and certificate management, incident management, and compliance monitoring, helping construction companies streamline safety procedures and enhance compliance. By digitalizing safety management, SALUS aims to bring the future of safety to the construction industry.

11 - 50 employees

☁️ SaaS

📋 Description

• Lead technical enablement for trials and evaluations. • Work with Sales/AEs to scope trials, define success criteria, support setup and troubleshooting, and ensure customers see value quickly. • Capture insights to refine future trial motions. • Scope and document solutions for active accounts. • Partner with Sales and CS to design integrations, workflows, and configurations, flag risks early, and produce clear solution plans that support delivery and account growth. • Own post-sale activation and configuration. • Drive technical onboarding after close, ensure alignment to promised outcomes, unblock issues fast, and contribute to automation that scales activation for smaller customers. • Build and scale time-to-value playbooks and assets. • Create repeatable activation/adoption playbooks plus technical guides, templates, and internal enablement materials to support higher volume without losing quality. • Define and track time-to-value metrics with Product.

🎯 Requirements

• Technical customer-facing experience in Customer Success Engineering, Solutions Engineering, Implementation, or similar roles. • Strong ability to translate business problems into technical solutions and guide customers to outcomes. • Project management and implementation experience, including scoping, planning, and executing activation or rollout work. • Confident in running discovery, handling objections, and working through ambiguous customer needs. • Comfortable working cross-functionally with Sales, CS, and Product. • Excellent written and verbal communication: you can simplify technical concepts for varied audiences. • Ability to thrive in fast-moving environments, juggling multiple accounts and priorities.

🏖️ Benefits

• Competitive salary • Flexible working hours • Professional development opportunities