Director – PMO & Service Delivery

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November 5

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Samsung Electronics

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Hardware • eCommerce • Consumer Electronics

Samsung Electronics is a global leader in technology, specializing in the manufacturing of consumer electronics, home appliances, and advanced communication systems. The company offers a wide range of products including smartphones, televisions, audio systems, and home appliances, combining innovative design with cutting-edge technology. Samsung is also at the forefront of developments in AI and the SmartThings ecosystem, promoting connectivity and automation in home environments.

10,000+ employees

🔧 Hardware

🛍️ eCommerce

📋 Description

• Functional management of a team consisting of PMO and Delivery professionals • Successfully implement mainly Open RAN deployments across multiple sites and multiple customers in support of the growth of the business. • Support recruitment, strategic development, training and process development • Recruit, train, mentor and develop top PMO & Delivery talent • Responsible for program management standards and tools used by the team • Work in close concert with Sales, RnD, DevOps, RAN/RF Eng and Operations • Work with other Network leaders to effectively plan, budget, and allocate staff to support multiple programs. • Establish appropriate governance, ensuring key team members are identified and appropriately engaged, and clear decision-making process in place • Deliver results within cost and schedule targets in support of Business goals. • Ensure establishment of program plans throughout the life-cycle of the delivery, change is controlled, dependencies identified and risks & issues are handled • Implement and apply the gated program processes and support product development gates and review • Build and maintain excellent customer relationships throughout the customer organisation up to CxO level thereby leading to a highly engaged and satisfied customer that maximises the chances of further opportunities & growth • You will work closely with our customer in defining the e2e Program deliverables and associated timelines and you will be responsible for the deployment master plan during the life cycle • Work with key team members to ensure all program achievements are achieved and communicated • Responsible for development and management of all process/procedures associated with the delivery functions • Provide regular internal & customer reporting to all partners including program progress, risks, issues & achievement adherence • Ownership for the Program Governance including the Program Review meetings and internal project alignment meetings • Ownership of the program RACI ensuring any updates are communicated both internally and with the customer • Responsible for all Program Key Performance Indicators and associated risk/issue management and program phases and interface points to both customer and Samsung internal functions • Handle the program resource plan ensuring that the Samsung organisation is enabled in an effective and timely manner to avoid jeopardising the delivery • Be responsible for the planning activities with Samsung RnD in Suwon to ensuring the plan is achieved, risks and issues handled and all partners are aware of progress • Handle the customer engagement on the ground ensuring the highest levels of customer engagement and satisfaction • Timely analysis & reporting of activities including breakthrough achievement, risks, issues and success points • You will be responsible for the full end-to-end delivery of the program including adherence to all program milestones and ensuring the highest quality of delivery throughout

🎯 Requirements

• Experienced in Senior Program roles in the telecom/IT sector • Proven track record in the delivery of complex large scale programs preferably in the area of Radio Access Network Delivery • Confirmed experience in working with large scale multi-functional teams in the delivery of complex IT and Core Telco projects • Proven customer and stakeholder managements skills • An excellent understanding of the relationship between supplier and customer during program delivery • Exceptional communicator both internally and towards the customer to CxO level • Excellent organisational skills and an ability to anticipate customer’s needs and act accordingly • Excellent level of presentation, communication and planning skills • Ability to prepare & deliver complex program plans and associated updates to a high standard within tight timescales • Highly effective Program leader who recognises the power of a positive team environment in delivering results • Excellent report writing skills • Exceptional ability to navigate large and complex organisations to build relationships and influencing capabilities • Willingness to travel to different project locations in Germany, Europe or Samsung Head Quarter • Fluent in spoken and written English and ideally German.

🏖️ Benefits

• Flexible work arrangements