Client Success Coach

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SanterMedia

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2020

📣 Marketing

🤝 B2B

💼 Consulting

Marketing • B2B • Consulting

SanterMedia is a U. S. -focused marketing agency that helps gym owners scale membership sales and revenue quickly using its "Local Hero" growth system. The team offers performance marketing (ads and funnel/lead generation), coaching and customized growth roadmaps for gyms, and takes an application-based approach to onboarding. SanterMedia emphasizes measurable ROI and uses case-study testimonials from gym clients to demonstrate results.

📋 Description

• Managing a portfolio of gym owner clients while serving as their primary point of contact through Slack, Zoom, phone, and email. • Running weekly coaching calls and helping clients identify bottlenecks, solve problems, and improve performance. • Reviewing KPIs and performance data to diagnose issues and make recommendations based on facts rather than opinions. • Holding clients accountable to the actions required to achieve their goals, even when those conversations are uncomfortable. • Identifying churn risks early and proactively solving problems before they become bigger issues. • Managing the client journey from onboarding through long term retention. • Acquiring referrals, reviews, testimonials, and success stories from clients. • Collaborating closely with the marketing, sales, and leadership teams to improve client experience and results. • Finding root causes instead of repeatedly solving symptoms. • Helping gym owners improve lead follow up, appointment setting, show rates, sales performance, and overall business growth.

🎯 Requirements

• At least 2 years of client success, account management, coaching, consulting, or similar client facing experience. • Experience managing multiple clients simultaneously. • Experience working in a marketing agency, coaching company, or service based business preferred. • Sales experience is a bonus. • Fitness industry experience is a bonus.

🏖️ Benefits

• Remote position (work from anywhere in the world) • Competitive compensation with performance incentives • Access to world class sales, marketing, and coaching training • Clear career progression opportunities