Senior Customer Success Manager – Identity Security

2 days ago

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Saviynt

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SaaS • Cybersecurity • Enterprise

Saviynt is a leading provider of cloud-based identity and access management (IAM) solutions. Their platform, known as the Identity Cloud, offers comprehensive identity governance, administration, and application access governance. Saviynt's solutions focus on secure identity management, ensuring compliance, modernizing legacy systems, and supporting multi-cloud environments. They serve a wide range of industries including healthcare, financial services, and government sectors. Leveraging AI/ML, Saviynt provides in-depth insights and analytics for enhanced identity security. They are recognized for their robust capabilities in identity governance and administration, helping organizations to efficiently manage and protect employee, contractor, partner, and machine identities.

501 - 1000 employees

Founded 2010

☁️ SaaS

🔒 Cybersecurity

🏢 Enterprise

💰 $130M Private Equity Round on 2021-09

📋 Description

• Serve as the primary point of contact for customers. • Participate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process. • Develop excellent relationship up to customer’s C-level executives. • Develop a deep understanding of customer’s identity and access governance landscape and business challenges and advise on possible solutions delivered by the Saviynt product. • Develop trusting relationship with customers and executive sponsors to drive product adoption and ensure they achieve full business value. • Partner with internal Saviynt teams to align product development and support activities with the customer's business case and strategy. • Represent the customer in internal prioritization process. • Proactive preparation for important events (go-lives, releases, etc..) • Develop and maintain an accurate account plan / success plan for each customer in the portfolio. • Develop and monitor key performance indicators and review monthly for necessary corrective actions. • Monitor and identify utilization trends, provide recommendations based on risk and customers’ needs. • Plan education for customers on new features and releases. • Manage renewal pipeline including potential at-risk customers to remediate and ensure a successful renewal. • Assist with the management of delivery projects. • Assist with transformation and process improvements across the organization. • Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.

🎯 Requirements

• Demonstrated knowledge and practical experience in Identity and Access Management (IAM) is essential; a background in cybersecurity and/or compliance is highly valued. • Preference for candidates who have served as Identity Security practitioners in previous roles. • A proactive and solution-oriented "can-do" attitude is crucial. • Previous experience in a Customer Success or Application Portfolio Management role within a SaaS organization is highly desirable. • Hands-on knowledge and practical experience in the Identity and Access Management (IAM) and broader Security space. • Strong understanding of cloud architecture as well as on-premise IT landscapes and their integration with cloud services. • Extensive experience in consulting and the implementation of IT systems, preferably cloud services and/or identity management solutions. • Knowledge of relevant security and compliance requirements and frameworks. • Willingness to be a hands-on contributor, actively engaging in problem-solving and customer support. • Excellent communication skills, including the ability to effectively track issues, manage triage processes, and navigate crisis situations. • A strong team player mentality with a collaborative approach to problem-solving and customer success. • Experience in Process Improvement methodologies, effective Decision Making, adept at Managing Processes, strong Planning abilities, skilled at Analysing Information, experience Developing Standards, and a commitment to Service Excellence. • Proactive mindset with a strong ability to anticipate potential challenges ("what-could-go-wrong") and develop mitigation strategies ("how-to-avoid-it"). • Willingness to travel up to 20% as required to engage with customers on-site.