Bilingual Customer Service Representative

June 4

🌴 South Carolina – Remote

Although this job is listed in South Carolina, this company may be open to hiring remote in other states.

💵 $19 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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South Carolina 811

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South Carolina 811(a.k.a. Palmetto Utility Protection Service, Inc. or PUPS) is South Carolina's centralized one-call center that notifies member underground facility owners of a planned excavation. We are committed to the safety of our community and preventing damages to underground facilities in South Carolina.

51 - 200 employees

📋 Description

• The candidate is primarily responsible for answering inbound calls, receiving & accurately recording multiple formats of excavation information, and efficiently inputting into a web-based platform. • The employee must possess excellent verbal and written communication skills. • In addition, present a positive & professional attitude, while handling calls with a sense of urgency. • Be able to accurately plot site locations on a map. • This position is open to candidates within the state of South Carolina and operates fully remotely. • The company will provide the needed equipment. • Accurately record data from the caller on inbound telephone lines and process notices. • Individuals must also accurately tell the caller pertinent and legal information on each locate notice. • Individuals must continuously be dedicated to the safety of our stakeholders and the public. • Be available at all times during scheduled shifts to input locate notices and receive incoming calls from excavators. • Other duties as assigned.

🎯 Requirements

• Be able to type at least 45 wpm accurately (or at least 14,500 kph) • Fluent in Spanish and English • Able to process excavation information precisely and adhere to standards set forth by Organization • Ability to understand and listen effectively to customer situations while maintaining company interests • Handle a high volume of telephone contacts that may include difficult and demanding customer situations • Have effective time management skills and manage working in a fast-paced environment • Handle repetition of tasks throughout the workday • Score acceptable or set goals on evaluations composed by Management.

🏖️ Benefits

• Company-provided equipment • Paid Time-Off • Medical, Dental, and Vision Benefits • 401K • Career Growth