IT Support Specialist

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September 20

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ScalableOS

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B2B • SaaS • Staffing

ScalableOS is a premier offshore staffing partner specializing in custom offshoring solutions for Managed Service Providers (MSPs) and Tax & Accounting firms. Based in the Philippines, ScalableOS provides dedicated teams that work as an extension of its clients' operations, ensuring full integration and management. The company focuses on delivering cost-effective solutions while maintaining a high standard of expertise, enabling businesses to maximize efficiency and performance through tailor-made staffing solutions.

201 - 500 employees

🤝 B2B

☁️ SaaS

📋 Description

• Provide technically accurate and user-friendly solutions to basic end-user requests, ensuring efficient and effective resolution. • Manage and support Active Directory (AD) tasks, including user management, permissions, and group policies. • Troubleshoot and resolve printer-related issues. • Address and resolve email-related issues. • Offer application support and assist users with software-related challenges. • Handle new user creation processes and manage user offboarding requests, including account deactivation and data transfer as needed. • Build and set up workstations and laptops, ensuring proper configuration. • Diagnose and troubleshoot technical issues across various platforms and restore functionality. • Meet or exceed daily utilization goals and ensure high user satisfaction. • Stay informed about latest technology trends, tools, and best practices. • Occasionally travel onsite to perform tasks that cannot be completed remotely. • Perform other duties as assigned to support department objectives.

🎯 Requirements

• Minimum 3 years of experience in a technical support role, providing hands-on support for end-users and troubleshooting a variety of IT issues. • Prior experience in a Managed Services Provider (MSP) or multi-client environment. • A positive attitude, with the ability to remain calm and professional under pressure. • Exceptional problem-solving skills and ability to quickly diagnose issues. • Strong passion for continuous learning and staying up-to-date with latest technologies. • Ability to thrive in a fast-paced, high-pressure environment and manage multiple priorities. • Strong written and verbal communication skills and ability to explain technical issues to non-technical users. • Experience with ticketing systems (e.g., ConnectWise, ServiceNow, Zendesk) is a plus. • Relevant certifications such as CompTIA A+, Microsoft 365, Network+, or CCNA are highly desirable. • Team-oriented mindset and attention to detail. • Should be willing to accept a long-term work-from-home arrangement. • Should be amenable to a permanent night shift schedule.

🏖️ Benefits

• Remote position (work-from-home) • Should be willing to accept a long-term work-from-home arrangement • Permanent night shift schedule • Exposure to cutting-edge technologies • Opportunity to work alongside a group of supportive, knowledgeable professionals • Opportunity to grow in a fast-paced, dynamic IT environment