Customer Service Assistant

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November 6

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ScaleSource

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Recruitment • HR Tech • B2B

ScaleSource is a remote staffing and hiring platform that connects U. S. employers with vetted international, timezone-aligned professionals for long-term roles. The company focuses on dedicated, reliable team members (not freelancers or temps), offering candidate sourcing, vetting, and payroll/administrative support to simplify hiring and reduce costs. ScaleSource positions itself as a B2B solution for businesses seeking scalable, remote talent and ongoing team growth.

11 - 50 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

📋 Description

• Answer incoming phone calls professionally and route as needed. • Make outbound calls to follow up on estimates, confirm appointments, or provide updates. • Send appointment reminders and updates to clients via text, email, or phone. • Manage and update the sales team's Google Calendar. • Schedule appointments with clients through calls, texts, and emails. • Ensure no overlaps or conflicts in daily schedules. • Process customer contracts accurately and ensure all required information is captured. • Submit and track permits with various city or county municipalities. • Submit and monitor utility locate tickets (e.g., 811 tickets). • Follow up with sales reps on outstanding estimates and customer responses. • Perform general administrative tasks such as data entry, digital file organization, and internal communication support. • Maintain organized digital records of contracts, permits, utility tickets, and communication logs. • Assist with improving administrative processes for better efficiency. • Provide responsive, professional support to the team and customers.

🎯 Requirements

• High school diploma or equivalent (Associate’s degree preferred). • 1–2 years of administrative, customer service, or virtual assistant experience. • Excellent verbal and written communication skills. • Proficient in using Google Workspace (Docs, Sheets, Calendar, Gmail). • Comfortable using CRM systems and project management tools (experience with JobNimbus, Monday.com, or similar is a plus). • Ability to manage time effectively and handle multiple priorities. • Strong attention to detail and organizational skills. • Reliable internet connection and home office setup. • Familiarity with permitting or construction processes is a plus but not required.