Customer Success & Operations Coordinator

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November 14

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ScaleSource

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Recruitment • HR Tech • B2B

ScaleSource is a remote staffing and hiring platform that connects U. S. employers with vetted international, timezone-aligned professionals for long-term roles. The company focuses on dedicated, reliable team members (not freelancers or temps), offering candidate sourcing, vetting, and payroll/administrative support to simplify hiring and reduce costs. ScaleSource positions itself as a B2B solution for businesses seeking scalable, remote talent and ongoing team growth.

11 - 50 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

📋 Description

• Handle 80+ inbound and outbound calls daily with efficiency and professionalism • Answer and direct incoming calls and emails promptly • Provide product and service information to potential and current customers • Schedule appointments and consultations for the sales team with attention to logistics and availability • Maintain a friendly, professional tone in all interactions while managing high call volume • Collect final payments and follow up on past due balances • Research, prepare, and submit permit applications based on municipal guidelines • Communicate with city and county offices regarding permitting requirements • Schedule utility locates in advance of project installation dates to prevent delays • Compile lists of completed jobs and contact clients to request feedback and online reviews • Guide clients through the review submission process and follow up if needed • Support the owners and sales staff with administrative follow-ups and task tracking • Maintain accurate digital records of customers, jobs, permits, and communications • Help build needed spreadsheets • Collect photos and post to social media accounts • Research and suggest different market strategies that may help build brand awareness

🎯 Requirements

• Advanced English proficiency (C1/C2 level) - written and verbal • Minimum 2 years of experience in high-volume customer service or call center environment (80+ calls per day) • Proven ability to manage rapid call flow while maintaining quality and accuracy • Excellent phone communication skills with professional, friendly, and patient demeanor • Strong organizational abilities and exceptional multitasking skills with keen attention to detail • Ability to remain composed and efficient in fast-paced, high-pressure situations • Self-starter with problem-solving mindset and ability to work independently • Reliable high-speed internet connection and professional home office setup with noise-canceling headset • Proficient in Microsoft Office and Google Workspace (especially Excel/Google Sheets) • Comfortable learning new CRM and project management software quickly • Experience with phone systems, call logging, and customer database management • Ability to navigate municipal websites and online portals • Basic social media platform knowledge • Fast and accurate data entry skills • Previous experience with permitting processes or municipal applications (Preferred) • Background in construction, trades, or home services industry (Preferred) • Experience with payment collection and accounts receivable follow-up (Preferred) • Familiarity with utility locate processes (Preferred) • Bilingual (English/Spanish) is a plus (Preferred)