Knowledge Architect

Job not on LinkedIn

November 6

Apply Now

Receive Emails with Similar Jobs

SCAN

WebsiteLinkedInAll Job Openings

Healthcare Insurance • B2C

SCAN is a mission-driven healthcare organization focused on reinventing aging by delivering evidence-based, patient-centered care and coverage for older adults. It operates an integrated portfolio including health insurance plans with innovative benefits, in-home and virtual primary care, support programs for caregivers and homebound older adults, and specialized services for vulnerable populations. SCAN also invests in and partners with companies that advance care models and resources to help older adults remain healthy and independent at home.

1001 - 5000 employees

Founded 1977

⚕️ Healthcare Insurance

👥 B2C

📋 Description

• Define and maintain enterprise ontologies (e.g. Plan, Benefit, Member, Provider, Condition, Region) • Manage relationships, hierarchies, cross-domain consistency • Build & maintain knowledge graphs / vector stores / context indexes • Author and update retrieval pipelines (RAG) combining structured data + unstructured content • Ingest, normalize, and link content from diverse sources (policy docs, PDFs, web, call transcripts) • Establish policies for chunking, metadata tagging, versioning, ownership assignment • Design prompt schemas, context windows, fallback logic, confidence thresholds • Ensure consistent agent responses across channels (chat, voice, internal tools) • Define update lifecycles, content audit trails, conflict resolution, truth stewardship • Partner with Compliance, Legal, Privacy, and Security teams to ensure that content is auditable and safe • Work with Data, Engineering, AI/ML, Business Units, and Transformation Partners • Ensure semantic definitions align with structured data and business logic • Measure coverage, correctness, response consistency, hallucination rate, freshness • Establish SLOs / KPIs for knowledge systems supporting AI • Convene a virtual team of subject matter experts and content stewards to serve as ontology specialists • Mentor, define growth paths, set standards

🎯 Requirements

• Bachelor's Degree or equivalent experience • Computer science, Engineering, or a related field • 5-7 years of related experience • Experience in ontology, knowledge graphs, semantic web, or knowledge engineering • Familiarity with AI / LLM architecture, retrieval systems, embeddings • Ability to work with domain experts (policy, medical, operations) • Strong systems thinking, ability to map content, logic, and business needs • Knowledge / experience in regulated domains (healthcare, insurance) is a plus • Experience in governance / audit / content lifecycle (Optional but useful) • Background in NLP, text analysis, entity extraction

🏖️ Benefits

• An annual employee bonus program • Robust Wellness Program • Generous paid-time-off (PTO) • 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days • Excellent 401(k) Retirement Saving Plan with employer match • Robust employee recognition program • Tuition reimbursement