Health Coach, Bilingual / Multilingual

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November 21

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Scene Health

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Healthcare Insurance • SaaS • Wellness

Scene Health is a healthcare company focused on improving medication adherence through technology and human interaction. They utilize people, science, and technology to provide breakthrough medication support, aiming to enhance health outcomes and reduce healthcare costs. Their approach includes real-time adherence data, support for chronic health conditions, and innovative solutions like video directly observed therapy (DOT). Scene Health serves health plans, public health organizations, health systems, and clinical trials, striving to make remote care accessible and efficient while addressing social determinants of health.

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

🧘 Wellness

📋 Description

• Communicate with patient prospects via phone call, text, and e-mail to introduce them to Scene services for easy enrollment. • This role supports both inbound and outbound support but primarily focuses on outbound calling and texting. • Leverage best-practice listening skills to hear what the patient is saying, both spoken and unspoken, to identify which programs and existing services match their insurance benefits and health needs. • Candidates must have a mastery of hearing and offering empathy as to offer a supportive and comforting engagement with Scene, handling frustrations and escalated patient calls effectively when necessary. • Guide patients through the enrollment process using a balance of motivational support and technical acumen, framing the experience as positive and easy to understand. • Accurately manage information while maintaining patient demographics within the Salesforce system. • Effectively overcome patient objections, questions, and/or technical barriers to ensure a seamless onboarding process, pivoting the conversation as needed • Assist patients with technical setup, including app downloads and troubleshooting, to ensure seamless program participation. • Connect patients to the health system and existing health resources via multiple modalities, including their primary care providers, lab services, pharmacies, and health plan benefits • Maintain accurate and detailed records of patient interactions, enrollment status, and follow-ups. • Assist patients with Scene’s Spotlight app usage, including download and set-up, and guidance on using the app for Health Coach support from our Patient Solutions team (for example: profile creation and video testing). • Build performance goals with Scene management and leverage time management and critical thinking skills to achieve and surpass them whenever possible. • Embrace change as our services and processes evolve to efficiently meet patients' needs. • Provide feedback on patient challenges and recommend process improvements to enhance program effectiveness. • Establish strong relationships with patients and the Care Team, which includes nurses, pharmacists, and managers. • All other duties as assigned.

🎯 Requirements

• 3+ years of experience in health education, patient engagement, or a related healthcare role • Background in health coaching, public health, or community health work • Strong interpersonal skills with the ability to engage in warm, empathetic conversations • Excellent verbal and written communication skills • Experience conducting outreach via phone, SMS, and video communication • Ability to explain complex health concepts in a simple, motivating way • Proficiency with database systems and mobile applications • Bilingual or Multilingual (Spanish or other languages) • Weekend availability

🏖️ Benefits

• Work remotely • Competitive salary and benefits package • Be part of a mission-driven team dedicated to improving patient health • Opportunities for professional growth and development • A supportive and collaborative work environment