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Scenic - Luxury Cruises & Tours

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1986

🚗 Transport

🧘 Wellness

🛍️ eCommerce

Transport • Wellness • eCommerce

Scenic is a company that offers ultra-luxury cruises and tours, providing deluxe travel experiences across ocean, river, and land destinations worldwide. Known for their all-inclusive voyages, Scenic caters to those seeking the utmost comfort and enrichment during their travels, featuring ultra-luxury suites, fine dining, and a host of excursions and cultural experiences. Their cruise destinations span from Europe and Antarctica to the Americas and Asia, emphasizing unique, high-end adventures with options for helicopter and submarine rides. Scenic also offers handcrafted land journeys, focusing on immersive, culturally enriched travel experiences in places like Canada, Australia, and Asia.

📋 Description

• Consult with Clients: Understand client preferences, needs, and budgets to provide customized travel recommendations. • Plan & Book Travel: Arrange flights, accommodations, transportation, excursions, and other travel services with accuracy and attention to detail. • Provide Expert Recommendations: Stay current on travel trends and destinations to deliver knowledgeable guidance on packages, activities, and experiences. • Customer Support: Deliver outstanding service before, during, and after trips, resolving questions or concerns promptly. • Build Relationships: Foster long-term client connections through dependable support and exceptional follow-through. • Stay Organized: Manage multiple bookings at once, ensuring all travel details and communications are accurately maintained in the CRM. • Handle Changes & Cancellations: Coordinate itinerary updates, including rebookings, cancellations, and adjustments when needed.

🎯 Requirements

• Experience in customer service and handling client inquiries • Strong travel planning and itinerary management skills • Knowledge of destinations and travel trends • Problem-solving ability for troubleshooting booking issues • Excellent written and verbal communication • Ability to work independently in a remote environment • Familiarity with booking systems or travel software is a plus

🏖️ Benefits

• Work from Anywhere: Fully remote role no commute required • Flexible Schedule: Create a work routine that suits your lifestyle • Supportive Team: Collaborate with a friendly and encouraging group • Professional Development: Access training and growth opportunities