Enterprise Customer Success Manager

🕒 June 23

🇨🇦 Canada – Remote

💵 $75k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Schema App

WebsiteLinkedInAll Job Openings

11 - 50 employees

📣 Marketing

🛍️ eCommerce

Marketing • eCommerce

Schema App is an end-to-end Schema Markup solution that helps enterprise SEO teams develop a knowledge graph and drive search performance. It specializes in online marketing, semantic search marketing, ecommerce, SEO, schema. org, schema markup, Rich Snippets, organic search, semantic analytics, business intelligence, Shopify, digital marketing, structured data, professional services, and search engine marketing.

📋 Description

• Own more complex customer relationships and operate as a trusted advisor to senior stakeholders • Develop engagement strategies that align to customer goals, organizational structure, and business priorities • Create and execute customer success plans with measurable business objectives and KPIs • Monitor customer health, identify risks early, and lead mitigation strategies to ensure long-term success • Own renewal strategy, forecasting, and customer communications throughout the contract lifecycle • Lead strategic business reviews that demonstrate ROI, business impact, and progress toward customer goals • Gather, synthesize, and communicate customer feedback to Product and internal stakeholders

🎯 Requirements

• Experience in managing customer relationships • Deep expertise in Schema App's platform, schema markup, knowledge graphs, SEO, and AI-powered search • Ability to engage confidently with senior leaders and decision-makers • Strong understanding of contracts, timing, ROI, and customer buying dynamics

🏖️ Benefits

• Great benefits for health & wellness, and your coverage starts as soon as you do • RRSP matching! • Flex days to re-energize on top of vacation days and you don’t work on your birthday • The Culture Club keeps our virtual team connected through fun and innovative events