Training – Product Specialist

🕒 September 22

🇬🇧 United Kingdom – Remote

💵 £30k - £35k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🪄 Product Specialist

👻 Ghost score 9%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SchemeServe

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2000

🛡️ Insurance

☁️ SaaS

💳 Fintech

Insurance • SaaS • Fintech

SchemeServe is a fully-serviced insurance software solution, hosted in the cloud, designed for Managing General Agents (MGAs), brokers, and insurers. It offers a wide array of features including policy administration, client management, and real-time reporting, all supported by a dedicated customer service team. SchemeServe empowers users to build and manage their own insurance products quickly and efficiently, ensuring high levels of uptime and support.

📋 Description

• Deliver engaging client training sessions covering SchemeServe and its functionality • Train customers to build and manage their own insurance products using SchemeServe • Provide targeted training on specific platform areas • Deliver internal training and support onboarding of SchemeServe employees • Create and maintain Help Guides, training videos, tutorials and other learning resources • Organise and host webinars on SchemeServe functionality and best practice • Identify recurring knowledge gaps and create training or self-service resources • Help clients become increasingly self-sufficient with SchemeServe • Build and configure insurance products for clients on SchemeServe • Translate underwriting guides and product specifications into working products • Configure question sets, rules, documents and other product functionality • Build and maintain rating using Excel • Test products and verify expected behavior • Support changes and updates to existing products • Work with clients and internal teams to understand product requirements • Troubleshoot configuration issues and find practical solutions

🎯 Requirements

• Experience in training, preferably in SaaS or insurance • Strong communication and presentation skills • Comfortable working directly with clients • Good general computer skills, including confidence using Excel • Interest in learning how insurance products are configured and built • Ability to work independently while collaborating across different teams • UK-based • Enjoy working with people and explaining solutions • Insurance knowledge, including terminology, products and industry operations • Enjoy teaching and sharing knowledge • Natural curiosity and problem-solving ability • Comfortable learning and using digital tools • Clear written and verbal communication • Self-motivated and dependable in a remote environment • Ability to work swiftly while maintaining attention to detail • Willingness to challenge the norm and suggest improvements • Previous training, onboarding or demonstrations experience is nice to have • Experience using insurance software or SaaS platforms is nice to have • Experience configuring insurance products, schemes or rating is nice to have • Experience as an underwriter, broker, configuration analyst or business/systems analyst is nice to have • Experience creating training materials, videos or documentation is nice to have

🏖️ Benefits

• Twice-yearly in-person Team Retreats • Books, mentoring and professional development opportunities • Flexible working • Paid days to volunteer for causes you care about • Friendly and supportive team • Relaxed but ambitious company culture • Fully remote work

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