Director of Customer Success

🕒 6 days ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

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SchooLinks

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

📚 Education

☁️ SaaS

🤝 B2B

💰 Seed Round on 2016-02

Education • SaaS • B2B

SchooLinks is a modern platform designed to support college and career readiness for students. It empowers counselors and career directors by offering tools to manage the educational journey of students as they prepare for life after graduation. SchooLinks simplifies compliance with federal and state reporting requirements and provides a unified platform for both college and career planning. The platform focuses on student engagement, offering features like work-based learning and personalized learning plans, and supports counselors and career advisors in delivering exceptional services. SchooLinks is widely used in school districts to help centralize resources for college, career, and military readiness.

📋 Description

• Own the post-onboarding customer journey through renewal and expansion • Lead a team of Customer Success Managers and drive measurable outcomes • Deepen adoption and build executive relationships • Set clear KPIs for every CSM and hold the team accountable • Coach high performers and manage team culture anchored in PACE values • Own Gross Revenue Retention (GRR) at or above company targets • Execute proactive renewal strategies and identify at-risk accounts • Drive measurable increases in platform usage and track engagement • Build and maintain executive-level relationships across offices • Report on customer health and revenue risk to VP/C-Suite

🎯 Requirements

• 5+ years in Customer Success in B2B SaaS; 2+ years managing a CS team with revenue accountability • Proven track record owning GRR and NRR metrics at or above target — bring the numbers • Experience building and running multi-threaded executive relationships in complex, multi-stakeholder environments • Direct, candid communicator — you give hard feedback, make tough calls, and do not sugarcoat performance gaps • Systems thinker: you build playbooks, dashboards, and scalable processes • EdTech or public-sector SaaS experience a strong plus; passion for student outcomes required • High ownership, low ego: you hold yourself and your team accountable and you do not make excuses

🏖️ Benefits

• 100% health insurance coverage for employees • 401(k) with company matching • Dental & vision • Parental leave • Subsidized gym membership • Remote work stipend • Annual Team offsite