Product Support Software Engineer – Django, Pandas

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November 16

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍💻 Full-stack Engineer

🦅 H1B Visa Sponsor

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SchooLinks

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Education • SaaS • B2B

SchooLinks is a modern platform designed to support college and career readiness for students. It empowers counselors and career directors by offering tools to manage the educational journey of students as they prepare for life after graduation. SchooLinks simplifies compliance with federal and state reporting requirements and provides a unified platform for both college and career planning. The platform focuses on student engagement, offering features like work-based learning and personalized learning plans, and supports counselors and career advisors in delivering exceptional services. SchooLinks is widely used in school districts to help centralize resources for college, career, and military readiness.

11 - 50 employees

Founded 2016

📚 Education

☁️ SaaS

🤝 B2B

💰 Seed Round on 2016-02

📋 Description

• Diagnose and troubleshoot product-related issues. • Investigate and resolve problems related to data configurations, system settings, user permissions, and workflow logic. • Troubleshoot data inconsistencies and malformed datasets using Python, Pandas, and Django ORM. • Investigate issues arising from district-specific configurations and SIS integrations. • Validate and analyze data transformations and end-to-end data flows. • Monitor, maintain, and troubleshoot the district data ingestion pipeline, which processes high-volume datasets from various sources. • Identify and resolve ETL failures, mapping errors, transformation issues, and validation gaps. • Work to improve pipeline reliability, scalability, and accuracy. • Write and maintain custom scripts for tasks such as: • - Report generation • - One-off or recurring data transformations • - Data movement between users • - Cleanup or validation routines • Build internal tools that streamline debugging, data validation, or support operations. • Act as a technical escalation point for customer success on data and configuration issues. • Collaborate with engineering and product teams on root cause analysis and long-term solutions.

🎯 Requirements

• 4+ years experience in software engineering, technical support engineering, or similar roles. • Strong proficiency with Python and Django in a production environment. • Experience using Pandas for data manipulation, analysis, and transformation. • Hands-on SQL experience and comfort working with large datasets. • Strong debugging skills and ability to trace issues across data and backend systems. • Clear English communication skills and ability to work with both technical and non-technical stakeholders. • Experience working with ETL pipelines or high-volume data ingestion systems. • Familiarity with Celery, MySQL/PostgreSQL, AWS Lambda, or other AWS systems. • Experience with scripting or automation for support operations. • Background in EdTech or K–12 data systems is a plus. • Experience with frontend frameworks (React) is helpful but not required.

🏖️ Benefits

• Competitive salary • Flexible PTO • Mission-driven culture focused on improving education • Collaborative team environment with opportunities for growth