Schoolspace
Education • SaaS • Productivity
Schoolspace is a digital platform designed to enhance the educational experience for students, educators, and schools. It offers tools for classroom management, communication, and collaboration, facilitating a more interactive and organized learning environment. With a focus on improving teaching and learning processes, Schoolspace aims to empower educational institutions with technology that streamlines administrative tasks and fosters engagement.
2 - 10 employees
📚 Education
☁️ SaaS
⚡ Productivity
Community Experience Coordinator
Job not on LinkedIn
5 hours ago
Schoolspace
Education • SaaS • Productivity
Schoolspace is a digital platform designed to enhance the educational experience for students, educators, and schools. It offers tools for classroom management, communication, and collaboration, facilitating a more interactive and organized learning environment. With a focus on improving teaching and learning processes, Schoolspace aims to empower educational institutions with technology that streamlines administrative tasks and fosters engagement.
2 - 10 employees
📚 Education
☁️ SaaS
⚡ Productivity
📋 Description
• Opening, securing, and locking down school sites in line with procedures. • Maintaining safe, clean, and suitable spaces for all lettings activity. • Supporting our customers during their bookings to answer any queries, whilst ensuring they are complying with our Terms and Conditions • Being the face of School Space during lettings on site, supporting customers on site during your shifts • Handing online customers queries that have been escalated by Community Connectors or have been sent through by customers at schools within your cluster • Resolving customer issues through email or phone communications, including, meeting them on site if needed • Responding to customer breaches of T&Cs, ensuring clear communication and agreed outcomes • Managing booking amendments, confirming changes, discussing options where needed, and creating new bookings, especially during exam periods where busy spaces may become unavailable • Providing phone and chat support to Community Connectors across all of our schools through our On Call line to help them address live issues during your shifts • Supporting staff scheduling including checking rotas meet requirements and ensuring shift cover is in place
🎯 Requirements
• Strong communication skills — able to speak confidently with customers, adapt tone, and provide clear, timely updates. • Reliability and responsibility, particularly when handling site security and out-of-hours operations. • Confidence in problem-solving, especially when managing last-minute changes or customer movements. • Good organisational ability to manage bookings, follow processes, and keep systems updated • Calm and professional approach when handling complaints, breaches, or customer concerns. • Flexibility to work variable hours across multiple school sites. • A customer-focused mindset, with a commitment to creating positive experiences for all community users. • Tech Proficiency to allow you to use our systems effectively and confidently • Ability to work independently while knowing when to escalate issues
🏖️ Benefits
• Flexible work arrangements • Professional development opportunities
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