Technical Customer Success Manager

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March 12

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RECODemand Corp.

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Energy • SaaS • Renewable Energy

RECODemand Corp. is a comprehensive operations management platform tailored for renewable energy installers and operations & maintenance providers. It centralizes various business functions, allowing teams to manage projects, automate workflows, handle field execution, and integrate software tools for enhanced efficiency. With features such as project management, reporting, and inventory management, RECODemand Corp. aims to streamline operations in the solar PV and EV charging segments among residential and commercial markets.

11 - 50 employees

Founded 2019

⚡ Energy

☁️ SaaS

📋 Description

• The Opportunity: Scoop Robotix Inc. is seeking a Customer Solutions Consultant (CSC) to join our growing team. • This role is perfect for individuals who excel in analytical thinking, problem-solving, and understanding data relationships, while also possessing strong communication and customer engagement skills. • As a CSC, you will become an expert in our highly configurable no-code platforms, helping customers implement and optimize Scoop’s Central Operations Hub (COH), GLOO Cloud Integration Platform (iPaaS), and LOOXY Business Intelligence & Analytics (BI) solutions. • You will work collaboratively with a Customer Growth Manager (CGM) to ensure customer success, balancing technical solutioning with business growth objectives. • You will also play a key role in upstream solutioning and technical consulting during the pre-contract sales process, enhancing sales outcomes and ensuring smooth transitions from sales to implementation. • A proactive mindset is essential: our ideal candidate actively monitors their book of business, identifies opportunities, and consistently adds value in every customer interaction - whether in a check-in email or in an all-team customer meeting. • This high-impact role offers opportunities for advancement into senior consulting, technical project management, or leadership based on performance.

🎯 Requirements

• Experience: 3+ years in a technical customer-facing role such as Customer Solutions Consultant, Technical Customer Success, Business Analyst, or Implementation Specialist. • Education: A technical or analytical degree (e.g., Engineering, Computer Science, Mathematics, or Business Analytics) is preferred. • Analytical & Logical Thinking: Ability to map workflows, analyze data structures, and solve business problems. • Tech-Savvy: Strong grasp of SaaS platforms, workflow automation tools, CRM, or ERP systems. • Customer-Facing Skills: Excellent communication, active listening, and problem resolution abilities. • Proactive & Results-Oriented: Takes initiative, anticipates customer needs, and continuously adds value. • Revenue-Driven Mindset: Experience in customer retention, expansion, or revenue growth strategies is a plus. • Adaptability: Thrives in a fast-paced environment and seeks continuous improvement. • Bonus Skills/Experience: Experience in solar, renewable energy, or field service industries. Familiarity with integration platforms (iPaaS), business intelligence tools, or API-based solutions. Prior work in customer onboarding, implementation consulting, or technical support for SaaS products.

🏖️ Benefits

• Competitive salary. • Bonuses for customer retention and revenue expansion. • Fully remote work anywhere in Canada. • Health, dental, and vision insurance. • Health and wellness spending account. • Professional development opportunities. • Collaborative and innovative work environment.