Director, Client Success

November 4

Apply Now

Receive Emails with Similar Jobs

SeatGeek

WebsiteLinkedInAll Job Openings

eCommerce • Entertainment • Sports

SeatGeek is a mobile-focused ticket platform that allows users to buy and sell tickets for live events such as sports, concerts, and theater performances. With an easy-to-use interface, SeatGeek integrates event listings, ticket purchasing, and resale in one place. The platform enhances the user's experience by offering personalized recommendations and insights into event trends. Furthermore, SeatGeek provides a comprehensive array of listings for major sports, music, and entertainment events, positioning itself as a go-to source for fans seeking tickets. The company's operations and offerings emphasize a seamless experience in accessing and enjoying live entertainment.

501 - 1000 employees

Founded 2009

🛍️ eCommerce

⚽ Sports

💰 $238M Series E on 2022-08

📋 Description

• Manage, coach, and develop the US Client Success team, including direct leadership of managers and CSMs • Set clear goals, drive accountability, and build a high-performance culture centered on commercial impact and ownership • Drive commercial growth by owning and closely managing revenue targets, client health, and adoption across the portfolio • Drive monetization across the client base by standardizing approaches, ensuring Client Success is a reliable revenue driver for clients and SeatGeek • Partner with CSMs and leadership on enterprise deal planning, renewal negotiations, and overall client execution • Serve as a trusted partner to executives and operators at major sports teams and venues, influencing short-term decision making and long-term growth • Act as senior escalation point on complex issues, ensuring flawless delivery and client satisfaction • Lead strategic initiatives to scale the CS organization, designing and implementing systems, processes, and tools to support a rapidly expanding client base • Partner cross-functionally with Executive leadership, Sales, Marketing, Product, and others to ensure alignment to advocate for investments for scale • Leverage data and insights to inform client performance and influence internal strategy • Represent SeatGeek at client meetings, including annual business reviews, and industry events

🎯 Requirements

• 12+ years of experience in customer success, account management, or strategic consulting—ideally in B2B SaaS or ticketing/entertainment • 6+ years leading and developing managers and large teams • Proven ability to drive outcomes with enterprise and C-level stakeholders • Experience with complex SaaS deals, multi-product environments, and commercial ownership • Strong analytical acumen—comfortable with performance data, P&Ls, and strategic decision-making • Demonstrated success scaling functions during periods of rapid growth • Executive presence and communication skills; able to influence internally and externally • Exceptional attention to detail, urgency, and follow-through • Familiarity with the sports or live entertainment industry is a strong plus • Willingness to travel (~25–35%) to client meetings and industry events

🏖️ Benefits

• Equity stake • Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely • A WFH stipend to support your home office setup • Unlimited PTO • Up to 16 weeks of fully-paid family leave • 401(k) matching program • Student loan support resources • Health, vision, dental, and life insurance • Up to $25k towards family building and reproductive health services • Gender-affirming care support program • $500 per year for wellness expenses • Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical • $120 per month to spend on tickets to live events • Annual subscription to Spotify, Apple Music, or Amazon music