Senior Enterprise Mission Success Manager

🕒 October 15

⛰️ Colorado, North Carolina, +3 more states – Remote

⛰️ Colorado – Remote 🌲 North Carolina – Remote 🦀 Maryland – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $160k - $175k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

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Second Front Systems

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🎖️ Defense

🏛️ Government

SaaS • Defense • Government

Second Front Systems is a public-benefit, venture-backed company that provides mission-critical software solutions primarily to democracies around the world. Their product suite, which includes the 2F Suite, 2F Workshop, 2F Game Warden, and 2F Frontier, simplifies and accelerates the software development and delivery process. The company is trusted by leading software providers and government agencies for its secure DevSecOps solutions, enabling secure software deployment on classified and unclassified networks. Their offerings include tools for secure development, software accreditation, government cloud hosting, and edge deployment, particularly focused on supporting government and defense sectors. Second Front Systems collaborates with partners to make emerging technologies more accessible, accelerating the accreditation and compliance processes and offering solutions that can operate in remote or disconnected environments, such as drones and vehicles.

📋 Description

• Own a portfolio of high-value, technically complex enterprise accounts • Serve as trusted advisor to customer engineering, security, and executive leadership • Lead customer kickoffs, onboarding, regular syncs, and executive-level Quarterly Business Reviews • Develop account plans and success roadmaps • Guide customers through containerization, Kubernetes-based deployments, CI/CD integration, and authorization-related architecture decisions • Navigate customers through Authority to Operate and FedRAMP processes, including DoD IL4/IL5 • Proactively resolve security and compliance blockers • Own high-severity technical escalations end to end with support, engineering, and security teams • Manage multi-stakeholder, multi-program relationships across commercial customers, government sponsors, and program offices • Own renewal and expansion strategy and identify growth opportunities with Sales • Translate technical customer feedback into prioritized product roadmap recommendations • Mentor Mission Success Managers and contribute to playbooks, technical enablement, and best practices

🎯 Requirements

• Must reside in one of the approved hiring hubs: DC/Maryland/Virginia; Raleigh/Durham/Chapel Hill, NC; Denver/Colorado Springs, CO; or Dallas/Fort Worth, TX • 7+ years in customer/mission success, technical account management, solutions engineering, or technical delivery • Direct experience working in or supporting the Department of War (DoW) or Federal Civilian agencies • Fluency with containers, Kubernetes, CI/CD pipelines, and AWS, Azure, or GCP • Strong working knowledge of ATO, FedRAMP, DoD Cloud Computing SRG impact levels, or equivalent compliance frameworks • Proven track record managing large, complex enterprise accounts with multiple technical and executive stakeholders • Demonstrated ability to own and resolve difficult technical escalations under pressure • Experience driving renewals and expansion • Experience with continuous ATO (cATO), DevSecOps practices, or container security and vulnerability management preferred • Experience in fast-paced startup environments preferred • Operational fluency with Salesforce for CRM pipeline management and Jira for ticketing and cross-functional collaboration preferred • Active security clearance or eligibility to obtain one preferred • U.S. citizenship required by application form

🏖️ Benefits

• Potential eligibility for equity awards • Discretionary bonuses • 100% employer-paid medical, dental, and vision coverage for you and your dependents • 401(k) with a 3% company contribution • Comprehensive wellness benefits, including a One Medical membership, mental health resources, family planning support, and more • Equity incentive plan • New hire technology and home office stipend • Annual professional development stipend • Flexible paid time off, plus all federal holidays • Generous parental leave • Flexible remote work opportunities • Employee referral bonus program

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