Patient Coordinator Assistant

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £28k / year

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 1%

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Second Nature

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

Healthcare • Consulting • Food & Beverage

Second Nature is a company focused on sustainable weight loss and the development of healthy habits for life. It offers personalized, clinically-proven weight-loss programs developed by top dietitians and psychologists. The programs include both original methods and medication-supported options like Wegovy and Mounjaro, featuring one-on-one support from a nutritionist. Second Nature uses behavioral science through its app to help participants understand and change their eating habits for long-term success. Through their partnerships, including with the NHS, and their focus on creating lasting lifestyle changes, Second Nature aims to transform individuals' relationships with food and health.

📋 Description

• Process incoming referrals across multiple services and check eligibility criteria • Review referral information and escalate ineligible or complex cases to the MDT • Monitor and manage the NHS inbox, respond to GP queries, and request additional information • Follow up on missed assessment appointments in line with protocol • Communicate with service users via phone, email, and SMS throughout their pathway • Follow up on outstanding forms, documentation, and incomplete tasks • Manage queries about appointments, group allocation, attendance, and DNAs • Process discharges in line with service protocols, including DNAs and non-engagement • Generate and send discharge confirmation letters to service users • Prepare and send discharge correspondence to GP practices via NHS systems • Offboard service users from relevant systems and accurately close patient records • Maintain accurate records across referral trackers and internal systems • Document patient activity in line with governance and audit requirements • Support ongoing service administration and workflow management across teams • Work with Patient Coordinators and clinical teams within established protocols, escalation pathways, confidentiality, and data protection requirements

🎯 Requirements

• Strong administrative and organisational skills, able to manage competing priorities in a busy environment • Excellent written and verbal communication skills, comfortable handling sensitive conversations with patients and professionals • High attention to detail and accuracy across data, records, and correspondence • Ability to handle confidential information appropriately in line with GDPR requirements • Confidence using digital systems and databases • Ability to identify risks, blockers or mistakes and raise them promptly with the right people • Experience in a healthcare, NHS, or patient-facing administrative role (desirable) • Understanding of referral pathways and healthcare processes (desirable) • Experience working with service users or clinical teams (desirable)

🏖️ Benefits

• Fixed-term contract of 6 months • 40 hours/week • Core service hours Monday–Friday, with occasional evening and weekend shifts as part of the rota