Secureframe
Compliance • Security • Artificial Intelligence
Secureframe is a company that specializes in automating compliance processes to help businesses efficiently manage their security, risk, and compliance tasks. With a platform supported by AI, Secureframe offers tools for automated evidence collection, risk management, and continuous monitoring, allowing companies to streamline their compliance with various frameworks such as SOC 2, ISO 27001, HIPAA, PCI DSS, and GDPR. Its services cater to businesses of all sizes, providing solutions that enable easier compliance and security management, thereby building customer trust and accelerating sales cycles.
51 - 200 employees
Founded 2019
📋 Compliance
🔐 Security
🤖 Artificial Intelligence
💰 Series B on 2022-02
Implementation Specialist
Job not on LinkedIn
September 23
Secureframe
Compliance • Security • Artificial Intelligence
Secureframe is a company that specializes in automating compliance processes to help businesses efficiently manage their security, risk, and compliance tasks. With a platform supported by AI, Secureframe offers tools for automated evidence collection, risk management, and continuous monitoring, allowing companies to streamline their compliance with various frameworks such as SOC 2, ISO 27001, HIPAA, PCI DSS, and GDPR. Its services cater to businesses of all sizes, providing solutions that enable easier compliance and security management, thereby building customer trust and accelerating sales cycles.
51 - 200 employees
Founded 2019
📋 Compliance
🔐 Security
🤖 Artificial Intelligence
💰 Series B on 2022-02
📋 Description
• Serve as the main point of contact for SMB customers during onboarding and early adoption • Develop a deep understanding of the Secureframe platform and guide customers through the implementation process • Configure customer accounts and tailor onboarding workflows to fit customer needs • Ensure smooth and timely onboarding experiences for multiple customers simultaneously • Provide clear, concise, and proactive communication (written and verbal) to customers at every stage • Monitor customer progress, identify risks, and take action to keep implementations on track • Partner with Customer Success Managers to ensure a seamless handoff post-implementation • Gather and share customer feedback to help improve the onboarding process and product experience • Collaborate cross-functionally with Sales, Customer Success, Support, Account Management, Product, and Engineering teams to ensure customer goals are met • Create or deliver training materials, user guides, and best practices tailored to customer use cases to drive adoption and long-term success
🎯 Requirements
• 1–2 years of experience in a customer-facing role such as onboarding, technical support, project coordination, or IT consulting • Excellent English communication skills—both written and spoken • Strong organizational and project management abilities; able to manage multiple onboarding projects in parallel • Strong understanding of compliance frameworks (e.g., SOC 2, ISO 27001, HIPAA) • Customer-first mindset with empathy, patience, and problem-solving skills • Ability to explain technical concepts clearly to non-technical stakeholders • Self-starter comfortable working in a fast-paced, dynamic startup environment • Must be able to travel by air to company off-sites two to four times per year
🏖️ Benefits
• Remote-first company culture • Company off-sites 2 to 4 times per year (air travel required; reasonable accommodations where appropriate)
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