Security System Analyst – Lenel, Milestone

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🔥 12 minutes ago

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Securitas Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1934

🔐 Security

📡 Telecommunications

💰 Post-IPO Debt on 2023-09

Security • Telecommunications

Securitas Group is a global leader in security services, offering a comprehensive range of services such as on-site guarding, electronic security, fire and safety, technology-driven solutions, and mobile security services. With a history spanning nine decades, Securitas emphasizes the use of cutting-edge technology and expert personnel to deliver top-quality security solutions across various sectors including aviation, critical infrastructure, and retail. Operating in 44 markets worldwide, Securitas is committed to innovation, sustainability, and diversity, striving to create long-term value for its clients and a positive impact on society by enhancing safety and security standards globally.

📋 Description

• Own incidents end-to-end — from logging through to closure • Triage and diagnose faults across physical security systems, infrastructure, and hardware • Perform remote troubleshooting across Lenel OnGuard and Milestone environments • Resolve issues in-house wherever possible, reducing external engineer dependency • Coordinate third-party engineers with clear diagnostics and defined scope • Maintain accurate ticketing, documentation, and system data quality • Support system administration (patching, upgrades, firmware, new site onboarding) • Contribute to a global support model, including on-call as services expand

🎯 Requirements

• Proven experience supporting enterprise-scale physical security systems • Excellent technical capability in Lenel OnGuard (essential) • Milestone or similar VMS platforms • Experience in incident management, ticket triage, and technical troubleshooting • Ability to diagnose issues quickly and take full ownership through to resolution • Detail-oriented with robust organisational and documentation skills • Desirable: Lenel certification • Networking fundamentals (IP, switches, connectivity troubleshooting) • ITIL or structured service management experience

🏖️ Benefits

• Access to outstanding Learning and Development opportunities • Mentorship • Discounts on a variety of retailers and services • Cash back dental plans • Healthcare cash plans at highly discounted rates • Cycle to Work scheme • Specsavers discounts • Online GP and mental health support service • Financial Wellbeing Hub