Investor Support Specialist

Job not on LinkedIn

October 17

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Securitize

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Finance • Fintech • Security

Securitize is a leading company that specializes in providing platforms and solutions for managing digital securities. The company focuses on helping businesses and individuals create and manage tokenized securities with a significant emphasis on compliance, trust, and transparency. Securitize offers various services including the issuance, administration, and trading of digital securities, all aimed at revolutionizing the market using blockchain technology. Their solutions facilitate the integration of traditional financial sectors with modern technology, ensuring a seamless transition for their clients. Securitize is known for its robust infrastructure that supports digital asset management and makes securities transactions more efficient and accessible.

51 - 200 employees

💸 Finance

💳 Fintech

🔐 Security

📋 Description

• Provide front-line support to investors and contribute to back-office processes related to Transfer Agent and Fund Operations. • Guide investors through onboarding and KYC verification, support blockchain wallet interactions, and manage the lifecycle of digital asset securities. • Collaborate with internal teams to ensure accurate record-keeping, transaction processing, and regulatory compliance. • Monitor and process on-chain transactions (token issuances, burns, transfers), maintaining investor transaction records.

🎯 Requirements

• 1-3 years of experience in investor support, fund operations, transfer agency, or client services, preferably in fintech, blockchain, or digital asset environments. • Familiarity with blockchain concepts and wallet interactions (WalletConnect, MetaMask, hardware wallets). • Understanding of Transfer Agent operations and/or Fund Operations processes (capital calls, redemptions, reporting). • Experience with KYC/AML verification workflows and regulatory compliance requirements. • Excellent organizational, analytical, and communication skills. • Strong customer service orientation and problem-solving mindset. • Ability to manage multiple priorities in a fast-paced, evolving environment.

🏖️ Benefits

• Unlimited Paid Time Off (PTO) – Promoting a healthy work-life balance. • Equity Grant Opportunities – Share in the success and future growth of the company. • Remote Work Flexibility – Work from anywhere while staying connected with a dynamic and collaborative team. • Comprehensive Insurance Coverage – 100% employer-paid Medical, Dental, and Vision benefits for you and your family. • 401(k) Retirement Plan – Secure your financial future with employer-sponsored savings.