Customer Success Manager - Japan

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May 7

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SecurityScorecard

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Cybersecurity • Enterprise

SecurityScorecard is a company that focuses on cybersecurity and risk management. It provides solutions for supply chain detection and response, third-party cyber risk management, and external attack surface management. By leveraging AI and security ratings, SecurityScorecard helps organizations improve their cybersecurity postures and manage risks effectively. The company's platform allows for monitoring and remediation of vulnerabilities, collaboration with vendors, and compliance with regulatory mandates. SecurityScorecard serves a diverse range of industries, including public sector, technology, healthcare, financial services, and more. Its comprehensive suite of tools and services, such as Security Ratings and MAX, empower organizations to proactively manage cyber risks and enhance their overall security structures.

501 - 1000 employees

Founded 2013

🔒 Cybersecurity

🏢 Enterprise

💰 $180M Series E on 2021-03

📋 Description

• The Customer Success Manager will play an important role in helping our Enterprise customers transform the way they assess security risk. • In this role, you'll own and manage customer relationships with customers, ensuring their happiness and communicating the value of our product to drive deeper, more robust engagement. • You will apply your understanding of cybersecurity, third-party risk, our products, services, and best practices to proactively provide support and guidance to our customers.

🎯 Requirements

• Bachelor's degree • 3+ years of experience supporting B2B customers in a SaaS organization as a customer success manager, technical account manager or similar customer-facing role. • Knowledge of the tenets of Third Party Risk Management programs and cybersecurity domain experience • Experience working with C-level Executives that includes meetings, high level presentations, and collaborative discussions.

🏖️ Benefits

• Specific to each country, we offer a competitive salary • stock options • Health benefits • unlimited PTO • parental leave • tuition reimbursements • and much more!