Sedgwick
Insurance • Enterprise • Compliance
Sedgwick is a global provider of technology-enabled risk, benefits, and integrated business solutions. They help people and organizations by managing and mitigating risk with solutions in accident, health, disability, unemployment compensation, and liability claims administration, among others. Sedgwick offers services such as claims administration, building consulting, forensic accounting, and forensic engineering. Their specialties include property restoration, brand protection, and loss prevention across several industries, including agriculture, construction, and environmental sectors. The company emphasizes diversity, equity, and inclusion (DEI) as well as environmental, social, and governance (ESG) practices.
10,000+ employees
🏢 Enterprise
📋 Compliance
Care Team Representative – Bilingual French/English
Job not on LinkedIn
November 22
🗣️🇫🇷 French Required
Sedgwick
Insurance • Enterprise • Compliance
Sedgwick is a global provider of technology-enabled risk, benefits, and integrated business solutions. They help people and organizations by managing and mitigating risk with solutions in accident, health, disability, unemployment compensation, and liability claims administration, among others. Sedgwick offers services such as claims administration, building consulting, forensic accounting, and forensic engineering. Their specialties include property restoration, brand protection, and loss prevention across several industries, including agriculture, construction, and environmental sectors. The company emphasizes diversity, equity, and inclusion (DEI) as well as environmental, social, and governance (ESG) practices.
10,000+ employees
🏢 Enterprise
📋 Compliance
📋 Description
• Provide excellent service displaying empathy to callers regarding claims for multiple lines of business • Expedite the claims process and provide detailed claim notes on all calls • Resolve issues with one call/one person response • Direct calls to appropriate escalation path as needed • Act as primary liaison with callers from multiple client accounts within a shared services environment • Follow specifications in assisting with questions and solving problems related to the claims application and servicing processes • Educate and inform the customer about documentation required to file/process a claim, required time frames, payment information, and claim status
🎯 Requirements
• High school diploma or GED required • One (1) year customer service experience or equivalent combination of education and experience required • Inbound call center experience preferred • Excellent verbal and written communication skills • PC literate, including Microsoft Office products, Windows environment • Strong organizational skills • Good interpersonal skills • Ability to multitask in fast-paced environment • Ability to work in a team environment and/or independently
🏖️ Benefits
• Work-life balance • Professional development opportunities
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