Customer Service Representative

Job not on LinkedIn

🕒 July 27

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Sedgwick

WebsiteLinkedInAll Job Openings

10,000+ employees

🏗️ Construction

💼 Consulting

🏥 Healthcare

Construction • Consulting • Healthcare

Sedgwick is a global provider of technology-enabled risk, benefits, and integrated business solutions. They help people and organizations by managing and mitigating risk with solutions in accident, health, disability, unemployment compensation, and liability claims administration, among others. Sedgwick offers services such as claims administration, building consulting, forensic accounting, and forensic engineering. Their specialties include property restoration, brand protection, and loss prevention across several industries, including agriculture, construction, and environmental sectors. The company emphasizes diversity, equity, and inclusion (DEI) as well as environmental, social, and governance (ESG) practices.

📋 Description

• Expedite the customer service claims application process • Ensure correct case assignment • Act as a customer liaison and direct customers to the correct contact person • Assign new claims to the appropriate claims handler • Accurately enter verbal and written application information into the claims management system • Contact customers regarding required documentation, time frames, and claim status • Communicate clearly and professionally regarding all aspects of the claims process • Participate in and maintain a quality service culture within the Customer Service Team • Support the organization's quality programs • Perform other duties as assigned

🎯 Requirements

• High school diploma or GED required • One (1) year of clerical or customer service experience or equivalent combination of education and experience preferred • Excellent oral and written communication • PC literacy, including Microsoft Office products • Good customer service skills • Strong organizational skills • Good interpersonal skills • Ability to work in a team environment • Ability to meet or exceed Performance Competencies • Attendance during scheduled work hours is required • Ability to handle multiple priorities simultaneously and meet deadlines • Computer keyboarding ability • Hearing, vision, and talking ability

🏖️ Benefits

• Work-life balance • Caring culture • Diversity, equity, and inclusion workplace • Reasonable accommodations when applicable and appropriate