Digital Customer Success Manager

Job not on LinkedIn

🔥 35 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Seesaw Learning

WebsiteLinkedInAll Job Openings

201 - 500 employees

📚 Education

☁️ SaaS

🤝 B2B

Education • SaaS • B2B

Seesaw Learning is an innovative educational technology company that offers a comprehensive platform designed to enhance learning experiences for elementary students. With a focus on multimodal learning tools, Seesaw enables students to become creators of their own learning journeys while supporting teachers and engaging families. The platform provides interactive lessons, digital portfolios, and two-way communication features to foster continuous visibility and support students' educational development. Seesaw's tools cater to diverse learning needs, making learning accessible for students with various abilities and language backgrounds, ultimately building future-ready skills.

📋 Description

• Manage a high-volume portfolio of customers through proactive email, phone, and virtual outreach • Build relationships with school, Multi-Academy Trust, and district leaders; understand their goals and connect Seesaw's value to their priorities • Own customer renewals and meet quarterly Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) targets • Identify renewal risks, budget concerns, and expansion opportunities, and take action to address them • Drive product adoption through customer goal-setting, implementation planning, and sharing relevant resources and best practices • Develop strong knowledge of Seesaw's platform, curriculum products, AI capabilities, and Professional Learning offerings • Manage customer communications, renewal opportunities, and tasks in Salesforce, Planhat, Front, and other tools • Prioritize daily work based on customer needs, renewal timelines, risk, and revenue opportunities • Respond to customer inquiries within team SLAs and maintain timely communication and follow-through • Follow established workflows, identify blockers, and escalate issues when needed • Partner with the manager and cross-functional teams to deliver a strong customer experience • Communicate updates on requests, commitments, and blockers • Apply feedback to strengthen customer conversations, prioritization, and execution • Support team goals through collaborative customer coverage, knowledge sharing, and problem-solving • Recommend improvements to customer experiences and team processes

🎯 Requirements

• 1–2 years of experience in Customer Success, Account Management, Sales, or another customer-facing role; EdTech or SaaS experience is a plus • Experience engaging customers through email, phone, and virtual meetings • Experience working with UK schools or an understanding of the UK education landscape is a plus • Familiarity with Salesforce, Planhat, Front, Gainsight, or similar tools is a plus • Strong written and verbal communication skills, with the ability to build relationships and lead effective customer conversations • Highly organized, with strong attention to detail and the ability to prioritize competing demands in a high-volume environment • Proactive, dependable, and comfortable taking ownership of tasks and commitments through completion • Curious and solutions-oriented, with a willingness to ask questions, learn quickly, and take initiative • Receptive to feedback and motivated to continually improve