Segware
Security • Artificial Intelligence • SaaS
Segware is a technology company specializing in integrated security solutions, including alarm management, AI-driven predictive analysis, and cloud video monitoring. The company provides a variety of software applications designed to enhance security operations, such as My Security, VTR Mobile, and OS Mobile, which facilitate camera viewing, tactical team management, and service order management. Segware also offers advanced access control systems like Portaria Autônoma® and solutions for condominium management via SCond by Segware. Additionally, it integrates more than 100 hardware manufacturers, ensuring comprehensive security coverage for its clients. With a focus on innovation and scalability, Segware's products aim to elevate the performance and efficiency of security operations across various industries.
51 - 200 employees
Founded 2001
🔐 Security
🤖 Artificial Intelligence
☁️ SaaS
Customer Success Analyst, Northern Region
Job not on LinkedIn
October 20
🗣️🇧🇷🇵🇹 Portuguese Required
Segware
Security • Artificial Intelligence • SaaS
Segware is a technology company specializing in integrated security solutions, including alarm management, AI-driven predictive analysis, and cloud video monitoring. The company provides a variety of software applications designed to enhance security operations, such as My Security, VTR Mobile, and OS Mobile, which facilitate camera viewing, tactical team management, and service order management. Segware also offers advanced access control systems like Portaria Autônoma® and solutions for condominium management via SCond by Segware. Additionally, it integrates more than 100 hardware manufacturers, ensuring comprehensive security coverage for its clients. With a focus on innovation and scalability, Segware's products aim to elevate the performance and efficiency of security operations across various industries.
51 - 200 employees
Founded 2001
🔐 Security
🤖 Artificial Intelligence
☁️ SaaS
📋 Description
• Promote customer success by leveraging market knowledge and Segware solutions • Guide customers with materials and expertise on the best use and approaches for Segware solutions • Create automations and steps to advance the customer's journey in collaboration with Segware • Maintain proactive contact with Segware’s customer base to sustain close relationships • Act as the lead across Segware teams to resolve any adverse situations experienced by customers • Stay current with the latest trends in the electronic security market
🎯 Requirements
• Minimum of 1 year of experience in Technical Support or Customer Service • At least 6 months' experience using Customer Success tools such as Sensedata, CustomerX, Partenero, etc. • Knowledge of implementation processes, technical support, customer experience, and customer-centric methodologies • Knowledge/experience with the electronic security market • Knowledge/experience with Segware solutions • Knowledge of Artificial Intelligence (AI) • Residence in one of the following locations: Belém, Rio Branco (Acre), Manaus, Porto Velho, Boa Vista, Palmas, or Macapá
🏖️ Benefits
• Meal/Food allowance • Health insurance: 50% paid by the company and 50% paid by the employee • Dental plan: 50% paid by the company and 50% paid by the employee • Home office allowance • Day off during the month of your birthday • Extended paternity and maternity leave • Health Support Program • Professional Development Program (per company policy)
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