Customer Success Specialist

🕒 July 25

🏄 California – Remote

🏄 California – Remote

💵 $27 - $31 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

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Semios

WebsiteLinkedInAll Job Openings

201 - 500 employees

Semios is a scalable, data analytics platform for growers of tree fruit and tree nut crops that helps predict, identify, and prevent pest and disease pressure. The Semios analytics engine draws on multiple sources of data and information including a robust, wireless network of in-canopy sensors on every customer farm measuring climate, soil and insect pest activity.Leveraging a network of 2 million sensors, providing updates every 10 minutes, we apply big data analytics and machine learning to reduce and mitigate crop risks for growers. Semios improves sustainability by promoting reduced dependency on pesticides and crop management inputs while helping to increase the value of harvests through reduced loss and increased quality.

📋 Description

• Provide exceptional support to both our customers and Semios’ Territory Managers alike. • Use your understanding of challenges faced by customers to help them apply Semios’ technology. • Deliver excellent support and advice to customers using Semios’ tools and systems. • Collaborate with stakeholders in the sales, marketing, and field services organization. • Execute and deliver on company initiatives for customer success. • Work with Customer Success Supervisor and Director of Operations Support to achieve championed customer engagement.

🎯 Requirements

• 2 + years of professional experience working with customer on-boarding, implementation, adoption, and technical support • Highly tech-savvy with the ability to quickly learn and adapt to new technologies and tools • Familiarity working with software applications and data • A magnetic personality and a skill for winning customer time and trust • Superb listening and presentation skills to build and maintain customer relationships • Ability to prioritize and focus efficiently on multiple customers and products • Orientation towards taking initiative and continuous improvement • Valid driver's license and ability to commute when necessary • **Nice to have: ** • Degree or diploma in business or a related field is preferred • Direct experience working in Agriculture. • Fluency in Spanish

🏖️ Benefits

• Purposeful Work: Make a global impact by advancing sustainable food production. • Our People: Work with a fun, collaborative, and supportive team. • Recharge: Generous vacation policy and year-end winter break. • Work Flexibility: Enjoy a hybrid office setting or fully remote. **(role dependent)** • Wellbeing: Comprehensive health plans and enroll in our 401(K) plan.