Client Success Coordinator

🕒 October 31

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Seneca Holdings

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Seneca Holdings is the investment arm of the Seneca Nation, dedicated to building a portfolio of profitable businesses that promote long-term income and self-sufficiency for the Nation. The organization focuses on diversifying revenue streams through a variety of sectors, including federal government contracting, environmental solutions, and health-related services. By investing in sustainable opportunities, Seneca Holdings aims to support the economic growth of the Seneca community while honoring its mission of serving future generations.

📋 Description

• Serve as a Trusted Advisor to a portfolio of key small business accounts • Drive customized solutions and offerings to add value to clients • Generate revenue by upselling solutions that fill client needs • Develop multiple client relationships to identify threats and opportunities • Broaden business relationships and drive client loyalty • Represent CI Azumano with internal and external stakeholders and selected prospects during new sales processes • Advocate internally for clients and keep departments focused on client business goals • Identify objections and facilitate solutions • Solve client issues through a collaborative team approach • Collaborate with stakeholders to improve profitability by meeting client needs • Interpret contracts and guide stakeholders on meeting client SLAs within deliverables • Negotiate to deliver client value while achieving corporate goals • Maintain professional relationships with managers and staff to achieve service standards • Coordinate stakeholder meetings to maintain customer connectivity • Develop supplier relationships and represent the brand with industry suppliers • Conduct supplier negotiations, improve online adoption, and manage reporting, best-practice communications, and annual reviews • Analyze client program performance and identify revenue growth and cost-saving opportunities • Provide problem resolution, escalation, analysis, reporting, and industry trend advice • Support Account Management with reports, issue resolution, and customer service impact resolution

🎯 Requirements

• College degree preferred • Strong understanding of financial travel program drivers • Strong written and verbal communication skills • Strong understanding of reporting analytics and technical skills • Ability to work in a fast-paced environment and manage multiple tasks simultaneously

🏖️ Benefits

• Competitive pay • Medical, dental, vision, life, and disability benefits • Voluntary critical illness, hospital, and accident benefits • Health savings and flexible spending accounts • Retirement 401(k) plan • Paid leave programs • Flexible work-life balance • Professional development opportunities • Performance and recognition programs • Collaborative work environment and culture

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