Senior Manager, Customer Strategy – Operations

🕒 September 29

🇺🇸 United States – Remote

💵 $164k - $226k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

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SentinelOne

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

SentinelOne is a leader in autonomous cybersecurity, known for its innovative use of AI across endpoint, cloud, and identity protection solutions. It is recognized by Gartner as a leader in the Magic Quadrant for Endpoint Protection Platforms for four consecutive years. SentinelOne's Singularity platform integrates enterprise security, offering features like AI-powered threat detection, endpoint and cloud security, vulnerability management, and threat intelligence. The company supports various industries by delivering real-time protection and operational efficiency while leveraging AI for advanced threat hunting and log analytics. With a strong focus on reducing risk and enhancing security performance, SentinelOne caters to enterprises worldwide with secure, scalable solutions.

📋 Description

• Serve as a strategic and operational right hand to the Sr. Director of Customer Strategy & Operations. • Drive the highest-priority cross-functional initiatives, prepare decisions, frame trade-offs, solve cross-organizational problems, and maintain leadership focus on key priorities. • Drive evaluation, decisioning, and implementation of tooling, automation, and AI with IT, Product, Engineering, and functional leaders. • Coordinate cross-functional resources and activities, track milestones, and ensure alignment across services, product, and partner priorities. • Own business analysis and intelligence, including metrics, OKRs, performance tracking, root-cause analysis, and executive follow-up. • Lead strategic planning and quarterly project management for priority initiatives. • Own revenue allocation and margin blending analysis for staff and non-staff resources. • Support initiatives spanning Services & Partners, Renewals & NRR, and Customer Intelligence & Communications. • Synthesize Field, Channel, and Customer feedback with key metrics to identify inflection points and recommend pivots or enhancements. • Support partnership strategy and go-to-market execution. • Translate organizational initiatives into OKRs and KPIs, establish measurement frameworks, and report progress. • Provide executive-level reporting on initiative progress, business impact, risks, and required decisions. • Build and maintain the Customer Strategy & Operations operating cadence, including executive updates, operating reviews, decision logs, and initiative tracking. • Develop frameworks, business cases, and analyses to support faster, better-informed leadership decisions. • Identify operational friction and recurring CX failure points and translate insights into process, tooling, or organizational improvements.

🎯 Requirements

• 7 or more years of experience in business operations, strategy, business intelligence, program management, management consulting, or a comparable role within a technology or SaaS company. • Experience working closely with Services, Renewals, Sales, and Business Strategy organizations. • Strong analytical and financial acumen with demonstrated experience building business cases, financial models, margin analyses, and data-driven recommendations for senior leadership. • Demonstrated ability to drive cross-functional initiatives across multiple organizations without direct authority, building alignment, tracking execution, and escalating effectively. • Experience operating as a strategic partner to senior leaders, including preparing executive decisions, framing trade-offs, and synthesizing complex operational data into clear recommendations. • Knowledge of market research and data analysis techniques, with the ability to translate metrics into strategic insights. • Excellent communication, interpersonal, and problem-solving skills, with the ability to effectively influence and collaborate with stakeholders at all levels. • Strong project management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment. • Experience with tooling, automation, or AI evaluation and implementation within customer-facing or operational organizations. • Bachelor's degree or equivalent experience. • SentinelOne participates in the E-Verify Program for all U.S. based roles.

🏖️ Benefits

• Restricted Stock Units (RSUs) • Employee Stock Purchase Plan (ESPP) • Flexible time off • Paid company holidays and paid sick time • Gender-neutral parental leave • Grandparent leave • Medical, dental, and vision coverage • 401(k) retirement plan with company match • Life and disability insurance • Health and dependent care FSA • Voluntary benefits (hospital, accident, critical illness) • Employee Assistance Program (EAP) • ARAG pre-paid legal • Nationwide pet insurance • Cancer Care program • Global business travel medical insurance • Home office allowance • Mobile phone reimbursement • Wellness coach • Wellness/gym reimbursement • Fertility coverage • Adoption & surrogacy reimbursement

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