Call Center Representative, Spanish Speaker

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September 25

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Senture, LLC

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B2B • Customer Support • Enterprise

Senture, LLC is a leading provider of multichannel contact center and business process outsourcing (BPO) solutions. The company partners with clients to elevate customer interactions through strategic insights and effective service delivery. With a strong emphasis on technical support and customer satisfaction, Senture operates in both public and private sectors, leveraging their 20 years of experience and over 4,000 employees to drive performance and exceed client goals.

1001 - 5000 employees

Founded 2003

🤝 B2B

🏢 Enterprise

📋 Description

• Provide both inbound and outbound call support using various web-based systems • Provide exceptional customer service while following protocols and guidelines • Answer customer inquiries with professional courtesy based on client-specific instruction • Document each customer's inquiry information into a database and verify/update customer information • Actively listen to identify opportunities to offer additional information and follow-up with callers as necessary • Use statistical contact center data to make improvements to performance • Conduct outbound calling for surveying to obtain client-specific information • Adhere to assigned shifts and schedule

🎯 Requirements

• High School Diploma or GED: must be able to provide proof of education such as diploma or college transcripts at time of offer • Fluent in Spanish (reading, writing, and comprehension) • Prior call center or customer service experience highly desired • Effective verbal and written communication skills • Ability to multi-task • Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs • Ability to sit for extended periods of time • Ability to successfully pass a background investigation and drug screen • Must successfully pass preemployment criteria testing and internet speed test • Assessments must be completed from a computer or laptop • Candidates must provide non-cellular high speed internet (Fiber, DSL, or cable modems); hotspots, satellite, Wi-Fi, and wireless internet service is NOT allowed for this role

🏖️ Benefits

• Work from home • All equipment provided • Competitive Paid training • Growth & Development Opportunities