Sequoia Connect
Recruitment • HR Tech • Enterprise
Sequoia Connect is a company that specializes in IT advisory and talent services particularly focused on digital transformation. They provide headhunting services for technology specialists, IT consulting, and recruitment process outsourcing. With operations spread across multiple countries including the USA, Mexico, India, and regions in Latin America, they connect technologists with global companies. They aim to optimize processes, reduce operating costs, and maintain high standards of technological innovation. Sequoia Connect supports digital transformation for both multinational corporations and agile startups, serving over 700 clients across 50+ countries.
11 - 50 employees
🎯 Recruiter
👥 HR Tech
🏢 Enterprise
Application Support Engineer
Job not on LinkedIn
September 7
🗣️🇪🇸 Spanish Required
Sequoia Connect
Recruitment • HR Tech • Enterprise
Sequoia Connect is a company that specializes in IT advisory and talent services particularly focused on digital transformation. They provide headhunting services for technology specialists, IT consulting, and recruitment process outsourcing. With operations spread across multiple countries including the USA, Mexico, India, and regions in Latin America, they connect technologists with global companies. They aim to optimize processes, reduce operating costs, and maintain high standards of technological innovation. Sequoia Connect supports digital transformation for both multinational corporations and agile startups, serving over 700 clients across 50+ countries.
11 - 50 employees
🎯 Recruiter
👥 HR Tech
🏢 Enterprise
📋 Description
• Closely monitoring production and non-prod applications through Control-M and backend • Schedule change requests and create CRs; follow up with concerned teams during change windows • Coordinate with teams during change windows and provide support on non-prod deployments when needed • Password renewals and DB access requests • Monitor ServiceNow tickets (SCTASKS, Incidents) and act based on priority • Resolve P3/P2 tickets within SLA (P3/P2 should be resolved in an hour) • Monitor portals and reports on a daily basis • Handle DB backup/restore requests and data transfer requests • Perform weekly and monthly server reboots • Execute batch files and scripts from backend • Analyze job/process failures and provide temporary or permanent solutions • Recommend code changes and implement work-arounds for service restoration
🎯 Requirements
• 4–6 years of experience in Application Support, Production Support, or IT Operations • Strong hands-on experience with Control-M (scheduling/monitoring) • Proficiency in ServiceNow for incident, request, and change management • Solid knowledge of SQL Server, including querying, data analysis, backups, and restores • Experience executing scripts and batch files in production and non-production environments • Ability to analyze job/process failures and provide temporary or permanent solutions • Experience coordinating change windows and deployments with development and operations teams • Strong incident management skills, including prioritization and resolution of P2/P3 tickets within SLA (P3/P2 tickets should be resolved in an hour) • Knowledge of server reboots, monitoring portals, and daily/weekly reports • Experience in developing and implementing work-around solutions for service restoration • Ability to recommend code changes to application teams • Solid understanding of database performance monitoring and troubleshooting • Excellent problem-solving and analytical skills • Strong communication and collaboration skills • Experience with root cause analysis • Languages: Advanced Oral English; Native Spanish
🏖️ Benefits
• Fully remote • Global career opportunities • Dynamic work environment • Exposure to high-impact projects • Culture of innovation, collaboration, and continuous learning • Presence in 54 offices worldwide and 39 delivery centers across 28 countries • Opportunity to work with Fortune 500 clients
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