Senior Director – Clinic Operations

Job not on LinkedIn

November 20

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

⚙️ Operations

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Serenity AG

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Healthcare Insurance • Wellness

Serenity AG is a private investment firm and healthcare accelerator focused on reimagining wellness through exclusive investments in concierge care. By forming partnerships with leading physicians, the company enables the launch, scale-up, and operation of wellness centers specializing in integrative care for both the mind and body, providing 100% financial and operational support. Serenity AG prioritizes the highest levels of personalized healthcare, allowing physicians to focus on patient-centric care free from insurance company constraints. Their wellness centers offer high-end integrative care with a focus on therapeutic innovations, nutritional science, functional medicine, and executive coaching in a luxurious, private setting designed to promote total relaxation. Tailored for discerning clients, these centers emphasize discretion, privacy, and confidentiality, offering a comprehensive, personalized concierge service to meet exceptional standards of care.

11 - 50 employees

⚕️ Healthcare Insurance

🧘 Wellness

📋 Description

• Lead and manage in-clinic operations for four specialty clinics in San Francisco, Sacramento, and Los Angeles. • Serve as the organizational manager for approximately 15 clinic support staff (excluding billable providers). • Ensure timely and secure opening/closing procedures, start- and end-of-day workflows, and full staffing coverage for patient arrivals, departures, check-in/out, and clinical flow. • Ensure every patient receives a uniquely personalized, concierge-level experience. • Instill a culture that anticipates patient needs, preferences, likes, and dislikes—properly documenting this information to elevate future care. • Ensure all team members deliver patient interactions with unmatched professionalism and hospitality. • Address and resolve patient concerns immediately (target: <2 hours), whether pre-arrival or in-clinic, collaborating closely with the Patient Advocate team. • Develop new, creative, concierge-style experiences to enhance patient enjoyment and comfort. • Lead, train, mentor, and hold staff accountable to a 100% patient-centric culture. • Partner with HR to manage hiring, onboarding, training, performance reviews, recognition, corrective actions, and terminations. • Model a consistent “management by example” leadership style to reinforce expectations and culture. • Partner with senior leadership and cross-functional teams to marshal resources that advance patient care and operational excellence. • Assist other departments—including Front Office, Scheduling, and Patient Advocacy communications—during peak workloads or staff shortages. • Ensure strict adherence to all clinic policies, procedures, and relevant regulations. • Oversee full compliance with HIPAA, PHI privacy standards, and patient confidentiality across all staff. • Maintain oversight of key operational inventories, ensuring proper ordering and replenishment.

🎯 Requirements

• 7+ years’ experience in healthcare operations or clinic management • Multi-site leadership experience • Strong background leading patient-facing teams • Hospitality or concierge-level service orientation • Ability to travel up to 50% • Outstanding leadership, communication, and problem-solving skills

🏖️ Benefits

• Full-time • Paid holidays, vacation, and sick time • Medical, Dental, Vision Insurance • 401K Retirement savings plan with company match • Employee Assistance Program • Short Term Disability and Long Term Disability insurance • Life Insurance • Growth & Development opportunities