Program Director

🕒 October 29

🏄 California – Remote

🏄 California – Remote

💵 $192.4k - $336.7k / year

⏰ Full Time

🔴 Lead

📋 Program Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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ServiceNow

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

💰 Post-IPO Equity on 2022-12

Enterprise • SaaS • Artificial Intelligence

ServiceNow is a platform that offers AI-powered solutions and automation for businesses to enhance productivity and streamline workflows. Its AI agents are designed to autonomously learn, reason, make decisions, and take action to transform business processes across various domains such as IT, HR, customer service, and app development. The platform enables organizations to integrate data from diverse sources, facilitating business transformation and operational efficiency. Recognized for its leadership in AI IT service management and trusted by a significant portion of the Fortune 500, ServiceNow collaborates with other global leaders like Microsoft and AWS to bring advanced AI capabilities to modernize business operations.

📋 Description

• Lead and drive multiple Expert Service engagements for on-time, on-budget delivery and customer business outcomes • Manage multiple engagement workstreams, including governance, timelines, scope, risks, change management, resourcing, reporting, and financials • Develop and implement plans for risks, issues, escalations, and discrepancies between actual and planned progress • Drive problem resolution through escalation and clear responsibility division • Coach, mentor, and lead Principal and Senior Engagement Managers on large complex projects • Influence and support customers during ambiguity or conflict • Lead delivery teams, often with services partners, across large complex programs and multiple workstreams • Collaborate with Sales Account Teams, partners, and customers to understand business challenges, stakeholders, issues, and delivered value • Align deliverables with business objectives and apply Now Create methodology and prescriptive guidance • Act as the single communication and coordination point to facilitate decision-making and customer buy-in • Manage Customer Outcomes and/or Partner team members to achieve engagement deliverables • Support business development efforts for multi-million-dollar engagements • Manage the largest and most complex programs for Customer Outcomes Strategic Accounts

🎯 Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving • 15 years progressive experience as part of a professional services organization • Prior ServiceNow experience on various workflows • Ability to travel up to 50% • Creative, high energy, entrepreneurial spirit with comfort running initiatives and program independently within a 'start-up paced' environment • Demonstrated success driving complex issues through analysis and resolution • Experience working collaboratively and cross-functionally • Excellent written and verbal communication skills • ServiceNow certification in aligned workflow • Expertise in integrating AI tools to optimize workflows, drive strategy, and deliver business value through platforms like ServiceNow • Skilled in ethical AI use, technical translation, and stakeholder engagement across technical and executive audiences

🏖️ Benefits

• Equity (when applicable) • Variable/incentive compensation • Health plans • Flexible spending accounts • 401(k) Plan with company match • ESPP • Matching donations • Flexible time away plan • Family leave programs • Flexible or remote work persona

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