Staff AI Agent Engineer – Customer Deployment

Job not on LinkedIn

🔥 1 minute ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🔴 Lead

🛠️ Implementation Specialist

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

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ServiceNow

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

💰 Post-IPO Equity on 2022-12

Enterprise • SaaS • Artificial Intelligence

ServiceNow is a platform that offers AI-powered solutions and automation for businesses to enhance productivity and streamline workflows. Its AI agents are designed to autonomously learn, reason, make decisions, and take action to transform business processes across various domains such as IT, HR, customer service, and app development. The platform enables organizations to integrate data from diverse sources, facilitating business transformation and operational efficiency. Recognized for its leadership in AI IT service management and trusted by a significant portion of the Fortune 500, ServiceNow collaborates with other global leaders like Microsoft and AWS to bring advanced AI capabilities to modernize business operations.

📋 Description

• Partner with customers throughout the full delivery lifecycle of AI Agents on the Moveworks ServiceNow Platform, including vision lock, solution design and architecture, building, tuning, and launch • Architect, design, and consult with customers on high-impact technical AI solutions • Help customers leverage AI to solve complex business challenges • Integrate the Moveworks ServiceNow Platform with customer enterprise systems securely and performantly • Work with engineering and product teams on new product rollouts • Synthesize customer feedback and technical gaps to influence product decisions • Consult customers and shape their Agentic AI roadmaps • Develop reusable solution templates and share effective approaches with the broader team • Provide strategic guidance to customers and help them overcome technical and organizational obstacles • Upskill customer teams to use the product independently • Create solution narratives, architecture diagrams, proposals, documentation, SOWs, presentations, and demos tailored to audiences • Lead projects and coordinate team members and external stakeholders

🎯 Requirements

• 8+ years of experience in a technical role such as Forward Deployed Engineer, Solutions Engineer, Customer Success Engineer, Solutions Architect, Consulting Engineer, or Software Engineer; or an advanced degree with 6+ years • Ability to operate across multiple business functions or technical domains • Experience designing, building, and launching full-stack workflows and automations • Experience with REST APIs • Experience with iPaaS automation such as Workato, Azure Functions, AWS Lambdas, or ServiceNow Flow Designer • Experience with scripting languages such as Python, JavaScript, or Golang • Ability to determine methods and procedures independently and exercise strong judgment • Experience leading projects and coordinating team members • Willingness to travel up to 25% of the time • Familiarity with enterprise platforms such as ServiceNow, Jira Service Desk, Zendesk, Workday, or Okta is a plus • Familiarity with Linux and Windows environments and command-line usage • Track record of driving successful technical adoption with medium to large-sized enterprise projects • Current knowledge of AI tools and frameworks • Strong grasp of API-based systems integration, LLM-based systems design, prompt engineering, context engineering, and data modeling • Strong customer communication skills and ability to create architecture diagrams, solution proposals, product documentation, SOWs, presentations, and demos

🏖️ Benefits

• Employees can work remotely • Flexible or Remote work persona • Opportunity to work with AI, data, and workflow technologies • Exposure and learning across engineering, product, and business functions • Reasonable accommodation support during the application process

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