Principal Consultant, Change Management

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November 19

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ServiceRocket

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Enterprise • SaaS

ServiceRocket is a trusted provider of technology-enabled services, specializing as a partner with Atlassian to offer services including Atlassian product support, implementation, and training. With over 20 years of experience, ServiceRocket assists businesses around the globe in accelerating growth, reducing complexity, and solving business challenges through tailored tech solutions, managed services, platform services, and a strong focus on customer satisfaction and training. The company supports clients by streamlining their infrastructure and driving innovation, providing an expert team to handle technology adoption and optimization.

201 - 500 employees

🏢 Enterprise

☁️ SaaS

📋 Description

• Design and execute a comprehensive change management strategy, directly applying the ADKAR model (Awareness, Desire, Knowledge, Ability, and Reinforcement) to key activities. • Conduct detailed change readiness assessments and impact analyses. • Develop strategic change management plans (communications, training, sponsor alignment). • Define clear communication channels and messaging. • Design and deliver highly effective training sessions. • Ensure the delivery of high-quality, continuous support and reference materials. • Identify, analyze, and address resistance across all workstreams. • Define clear, measurable success metrics for change management activities.

🎯 Requirements

• 10+ years of professional experience in management consulting, organizational effectiveness, or digital transformation leadership • Demonstrable expertise in applying structured Change Management methodologies (e.g., ADKAR, Prosci). • Proven experience in applying the ADKAR change management methodology, linking ADKAR outcomes to technical implementation milestones • Proven track record leading change initiatives specifically related to Atlassian products (Jira, Confluence, JSM), Cloud Migration, and ITSM transformation • Exceptional executive-level communication, presentation, influencing, and facilitation skills.

🏖️ Benefits

• Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit. • Stock options: you have the opportunity to participate in the ownership of the company. • Health insurance: we support you and your family–your well-being matters. • Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location. • Career pathways program: you can grow horizontally, vertically, or any way you want. • Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness. • Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture.