Networking Remote Field Service Engineer (L1)

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August 7

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NTT DATA, Inc.

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Artificial Intelligence • Cloud • Enterprise

NTT DATA, Inc. is a global technology services provider that specializes in business transformation through innovative solutions such as network services, cloud consulting, AI, and application modernization. The company is dedicated to helping organizations enhance their operational efficiency, customer experience, and sustainability initiatives. With a commitment to leveraging technology to drive growth and innovation, NTT DATA provides a comprehensive suite of services including data center management, digital workplace solutions, and business process services to meet the unique needs of clients across various industries.

10,000+ employees

🤖 Artificial Intelligence

🏢 Enterprise

📋 Description

• The Networking Remote Field Service Engineer (L1) is an entry level engineering role. • Responsible for operating in region and provides a professional remote technical support service to clients. • Identifying and resolving technical incidents and problems. • Restores service to clients by driving incidents to an effective resolution and ensuring all requests result in zero missed SLA conditions. • Maintains the support process and ensures that requests for support are handled according to the procedures. • Uses service assurance software and tools to investigate and diagnose problems. • Collects performance statistics and creates reports. • Identifies and resolves problems following agreed procedures. • Carries out agreed maintenance tasks. • Ensures usage of knowledge articles in incident diagnosis and resolution.

🎯 Requirements

• Bachelor's degree or equivalent in Information Technology or Computing or related field. • Associate level certification in different Networking technologies such as (but not limited to) Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc. • Entry level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers. • Entry level experience in technical support to clients. • Entry level experience in diagnosis and troubleshooting. • Entry level experience providing remote support in Networking technologies. • Entry level experience in relevant technology.