Customer Success Manager – Strategic

🕒 August 4

🏄 California, Connecticut, +7 more states – Remote

🏄 California – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $104.5k - $167.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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ServiceTitan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💼 Consulting

📦 Logistics

📣 Marketing

💰 $200M Series G on 2021-06

Consulting • Logistics • Marketing

ServiceTitan is a comprehensive software platform designed for the trades industry, providing solutions to enhance productivity and profitability for businesses. It offers a variety of features including dispatching, scheduling, marketing, reporting, and customer experience tools, tailored for trades like plumbing, HVAC, electrical services, and more. ServiceTitan seeks to empower businesses by optimizing operations, improving cash flow, and delivering superior customer experiences through an all-in-one platform. The software includes real-time data analytics, financing options, and mobile capabilities to support the operational needs of contractors and increase their revenue streams. By consolidating multiple business functions into a single platform, ServiceTitan aims to help contractors grow profitably and efficiently.

📋 Description

• Develop strong working relationships with corporate contacts in strategic accounts • Coach and train corporate staff, franchise owners, and end users on product best practices and workflows • Collaborate with customers and product managers to manage product enhancement requests • Act as a subject matter expert on custom product features for strategic accounts • Manage initiatives to increase product adoption, customer satisfaction, and evangelism • Analyze user engagement data and identify actionable insights; report KPIs regularly • Gather intelligence on customer product usage and determine which features and services are most or least valuable • Build and present business reviews and provide recommendations to reinforce ServiceTitan’s value • Act as an escalation point on customer support tickets • Update account and contact records to ensure accurate reporting • Identify improvements in the customer experience, product, and processes • Assist with onboarding new customers as needed while primarily owning long-term customer relationships

🎯 Requirements

• 5+ years of relevant experience managing multiple accounts and/or projects with a proven track record of success • Self-starter able to thrive in an entrepreneurial, fast-paced environment • Demonstrated capacity to lead, motivate, and work well with others • Exceptional account management and project management skills • Strict attention to detail • Ability to learn new software programs and identify opportunities to use their full potential • Ability to think several steps ahead of clients and proactively address roadblocks, risks, and issues • Demonstrated problem-solving ability in challenging and ambiguous situations • Strong communication and organizational skills • Team-player mindset and ability to adapt to changing circumstances • Ability to travel nationwide less than 15%

🏖️ Benefits

• Flexible time off • Learning and development opportunities • Comprehensive onboarding program • Leadership training for Titans at all levels • Programs and events • Bonusly rewards • Peer-nominated awards • Company-paid medical, dental, and vision • 100% employer-paid insurance options • 90% coverage for dependents • FSA and HSA • 401k match • Telehealth options • One Medical memberships • Parental leave and support • Up to $20k in fertility services, including IUI and IVF • Surrogacy and adoption reimbursement • On-demand maternity support through Maven Maternity • Free breast milk shipping through Maven Milk • Pet insurance • Legal advisory services • Financial planning tools • Variable commission plan • Equity