Principal Software Engineer

June 21

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ServiceTitan

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SaaS • B2B • Marketplace

ServiceTitan is a comprehensive software platform designed for the trades industry, providing solutions to enhance productivity and profitability for businesses. It offers a variety of features including dispatching, scheduling, marketing, reporting, and customer experience tools, tailored for trades like plumbing, HVAC, electrical services, and more. ServiceTitan seeks to empower businesses by optimizing operations, improving cash flow, and delivering superior customer experiences through an all-in-one platform. The software includes real-time data analytics, financing options, and mobile capabilities to support the operational needs of contractors and increase their revenue streams. By consolidating multiple business functions into a single platform, ServiceTitan aims to help contractors grow profitably and efficiently.

1001 - 5000 employees

Founded 2012

☁️ SaaS

🤝 B2B

🏪 Marketplace

💰 $200M Series G on 2021-06

📋 Description

• Own: Own from end to end the short and long term technical vision of your team • Design & Revamp: Design, implement and improve critical systems and components powering ServiceTitan stack; improve the security, availability, reliability, and performance of our products; drive/participate in all major architectural and strategic decisions especially those relating to scale • Improve Efficiency: Build tools to increase efficiency of all our engineers; improve performance, processes, and quality across the whole engineering team • Discover: Identify opportunities to extract or develop systems beneficial for multiple teams • Empower: Mentor and guide Engineers across engineering as a whole 60% development / 40% working on everything else • Teambuilding: Work closely with Recruiting — in particular, interview candidates and co-own activities related to lead generation (e.g. tech talks) and screening (HackerRank tests) • Strategy: Contribute to the roadmap and resource planning • Measure Success: Determine metrics for success and constantly measure them • Collaborate: Communicate effectively with cross-functional teams, engineers, Product Managers, customers, and partners

🎯 Requirements

• 20+ years of industry experience, including with large scale enterprise web/SaaS applications • 10-15+ years of experience on senior engineering roles (designing APIs, abstractions, and tools used by other engineers) • Expert-level knowledge of: Microsoft .NET technology stack (C# / .NET, ASP.NET MVC, Web APIs) and SQL databases (Microsoft SQL Server or any other) • HTML5 and JavaScript; experience such front-end frameworks as React and Knockout.js is a plus • Taking existing monolithic applications to a domain based, service-driven paradigm • Experience with large scale 3rd party integrations • Basic Microsoft Windows administration skills including IIS administration • Performance / reliability monitoring tools (e.g. New Relic, DataDog, Application Insights) • Log / Metric collection and analysis tools (e.g. Elasticsearch-Logstash-Kibana, DataDog, Interana) • Git, unit testing, debugging, profiling, Visual Studio, JIRA and other tools that are typically used by developers on Microsoft technology stack • Continuous integration and continuous delivery methodologies and tools (TeamCity or similar) • Administration and building automation for Azure, AWS or other public cloud technology • Ability to empathize with our users and champion for their experience. • Strong communication and technical writing skills • B.S., M.S. or PhD in Computer Science, Physics, Engineering or a related technical field.

🏖️ Benefits

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. • Great work is rewarded through Bonusly, peer-nominated awards, and more. • Holistic health and wellness benefits: Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program. • Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.