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Manager, Clinician Experience

🕒 October 2

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

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Logo of Sevaro

Sevaro

51 - 200 employees

🏥 Healthcare

🤖 Artificial Intelligence

☁️ SaaS

💰 $39M Series B - SEVARO on 2025-09

Healthcare • Artificial Intelligence • SaaS

Sevaro is a virtual neurology care company that combines an AI-powered platform (Synapse AI) with 24/7 tele-neurology clinical services. It provides rapid-response telestroke care, virtual neuro-intensive care, neurohospitalist rounding, remote EEG interpretation, neuro-rehabilitation and virtual ambulatory clinics, plus analytics and data integration to support clinical workflows. Sevaro partners with hospitals and health systems to improve access to specialty neurology, shorten response times, reduce transfers, and support care across the acute-to-outpatient patient journey.

📋 Description

• Cultivate and maintain positive relationships with physicians, serving as their liaison for needs and concerns • Collaborate with physicians to address inquiries, resolve issues, and facilitate communication between physicians, internal departments, hospitals, and clients • Conduct regular physician satisfaction surveys and gather feedback to identify areas for improvement • Develop and implement an effective onboarding process for new physicians • Coordinate training sessions and resources covering policies, procedures, and best practices • Act as the primary point of contact for physician inquiries and concerns • Proactively identify and address physician challenges with cross-functional teams • Develop and execute strategies to enhance physician engagement • Establish regular communication channels for organizational updates, changes, and opportunities • Use physician feedback to personalize interactions and strengthen engagement • Define and analyze physician satisfaction KPIs, including onboarding within seven days of credential issuance • Use data-driven insights to develop action plans improving the physician experience • Evaluate and enhance operational processes related to physician interactions and service delivery • Collaborate with departments to streamline workflows and reduce friction points • Leverage technology and operational tools to streamline scheduling and anticipate physician needs

🎯 Requirements

• Bachelor's degree in healthcare administration, business, or a related field • Telemedicine experience is preferred but not required • Previous experience in clinician relations, healthcare management, or a similar role • Strong interpersonal and communication skills, with the ability to build and maintain positive relationships • Data-driven decision-making and analytical skills • Excellent multi-tasking, organizational and project management abilities • Strong problem-solving and conflict-resolution skills • Proficiency in Microsoft Office and relevant software applications • Ability to adapt to changing healthcare environments and industry trends • Authorization to work in the United States

🏖️ Benefits

• Medical, dental, and vision insurance • Short-term disability coverage • PTO and company-paid holidays • Fully remote work environment • Open to travel • Wellness perks • Technology equipment provided • Opportunity to work alongside a physician-led leadership team focused on innovation and improving neurological care nationwide • Collaborative, mission-driven culture focused on patient outcomes and operational excellence • Competitive compensation

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