Customer Service Agent

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August 28

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Sezzle

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Fintech • B2C • eCommerce

Sezzle is a financial technology company that offers a "buy now, pay later" service, allowing consumers to purchase products and pay for them in four interest-free installments over six weeks. The Sezzle app provides users with a flexible financing alternative to traditional credit cards, enabling instant approval decisions without impacting credit scores. Sezzle partners with various top brands, including Amazon, Walmart, and Target, to offer in-app and in-store payment options. The company's mission is to empower consumers financially by providing more financial freedom and control. It is available as a mobile app, with millions of downloads and high user ratings, and works towards accessibility and inclusion on its platform.

201 - 500 employees

Founded 2016

💳 Fintech

👥 B2C

🛍️ eCommerce

📋 Description

• Provide clear, prompt, detailed, empathetic, and customer-oriented support to our consumers • Showcase passion and connection with the nooks and crannies product • Assist customers to resolve basic to complex inquiries via email, live chat, and phone call • Build a network of support and trust with our awesome customer support team! • Work with customers to understand how they use Sezzle services, and provide valuable feedback to Product and Development teams • Act as an advocate for our customers, report and act on observed areas for improvement in our product or processes • Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions on behalf of the customer - experience • The Company: With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping! • Responsibilities: • Provide clear, prompt, detailed, empathetic, and customer-oriented support to our consumers • Showcase passion and connection with the nooks and crannies product • Assist customers to resolve basic to complex inquiries via email, live chat, and phone call • Build a network of support and trust with our awesome customer support team! • Work with customers to understand how they use Sezzle services, and provide valuable feedback to Product and Development teams • Act as an advocate for our customers, report and act on observed areas for improvement in our product or processes • Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions on behalf of the customer - experience • Ideal Experience & Skills: • Excellent communication and interpersonal skills • Fluent in written and spoken English • Proven success in a fast-paced support environment • Exceptional verbal and written communication skills to provide clear, articulate and kind customer support in technical instructions via phone support, email, and live chat • Able to efficiently manage multiple tasks at the same time and utilize personal judgment to take initiative • Driven to dig into the details of a system or process to solve customer problems • Displays a passion for what you do while upholding personal and corporate integrity • Excitement to learn new technologies and help customers succeed • 3+ years of customer support experience • Email, phone and/or live chat experience dealing with complex issues, troubleshooting, and problem resolution, preferably with software • Fluent in written and spoken English and Spanish (a third language is a pre) • Bachelor’s degree or an equivalent combination of education and experience • Zendesk, LiveAgent or Jira experience is a plus

🎯 Requirements

• Excellent communication and interpersonal skills • Fluent in written and spoken English • Proven success in a fast-paced support environment • Exceptional verbal and written communication skills to provide clear, articulate and kind customer support in technical instructions via phone support, email, and live chat • Able to efficiently manage multiple tasks at the same time and utilize personal judgment to take initiative • Driven to dig into the details of a system or process to solve customer problems • Displays a passion for what you do while upholding personal and corporate integrity • Excitement to learn new technologies and help customers succeed • 3+ years of customer support experience • Email, phone and/or live chat experience dealing with complex issues, troubleshooting, and problem resolution, preferably with software • Fluent in written and spoken English and Spanish (a third language is a pre) • Bachelor’s degree or an equivalent combination of education and experience • Zendesk, LiveAgent or Jira experience is a plus

🏖️ Benefits

• Medicina Prepagada • Streaming platform • Gym membership • 20 vacation days per year • Remote role • Competitive salary, bonus structure, and benefits package