Global Technical Manager – Business Assurance

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November 1

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SGS

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Compliance • SaaS • Sustainability

SGS is the world's leading Testing, Inspection, and Certification (TIC) company, providing a comprehensive range of services designed to assure quality and integrity across various sectors. SGS is focused on sustainability, offering climate action services and an all-encompassing ESG portfolio under its IMPACT NOW suite. The company has ambitious targets for growth by 2027, driven by its strategy to address global megatrends. SGS operates globally, providing business assurance, connectivity and products, digital trust, health and nutrition, and solutions for industries and the environment.

10,000+ employees

Founded 1878

📋 Compliance

☁️ SaaS

📋 Description

• Manage international accreditation activities (e.g. UKAS, ANAB etc.) and support the network in the maintenance of local accreditations. • Defining accreditation strategies, policies and internal systems and advising the BA Senior Management team accordingly. • Providing effective technical direction and support to the BA certification business network to ensure anticipation, awareness, interpretation of external accreditation standards and requirements. • Make final decision in the event of any disputes. • Leading the global technical and accreditation functions to ensure the quality of the service delivered meets specified business and requirements. • Working proactively with the Certification Business Teams to support development of enhanced customer services, anticipating and working to resolve potential conflicts to certification impartiality. • Managing the overall relationship with global Accreditation Bodies, ensuring clear understanding and appreciation of SGS local and global structure, strategy and diversity of activities and establishing their confidence in SGS integrity and innovative solutions. • Representing the BA Division externally, particularly acting as our Lead Representative on the International Independent Organisation for Certification (IIOC). • Working constructively in cooperation with global ABs to ensure a cost-effective AB audit program. • Leading and directly managing global technical team including the management of technical functions and staff. • Identifying, leading and coordinating improvements and continuously reviewing technical standards and simplifying procedures, systems and requirements to assist operations to remain smooth, efficient and competitive. • Leading the development, implementation and maintenance of systems and technical support processes throughout the BA certification business network to ensure optimum efficiency and compliance with Corporate objectives. • Ensuring global procedural requirements and technical support processes for certification services are commercially viable. • Leading and supporting the Certification Business Teams in the development of new products and certification services. • Leading investigations arising from breaches of Integrity within an affiliate and instructing Business Managers on appropriate corrective actions; monitoring the implementation of corrective actions to ensure that good practice is restored and the affiliate is once again capable of independent operation. • Work closely with other teams (e.g: IT) to envision the future development of the audit business and to develop new approaches and tools to ensure that we maintain our market-leading position.

🎯 Requirements

• Graduate level of studies or equivalent in a commercial or technical discipline. • Minimum 10 years of business experience including audit and certification business with both technical and commercial responsibilities. • Thorough understanding of certification and accreditation processes and requirements • Experience working within a technical /certification service provider • Experience as a Technical leader • A solid understanding of Management System certification and accreditation structures and requirements • Experience as Lead Auditor / Trainer for accredited third party certification. • Strategic outlook • Ability to foster innovation and challenge status quo • Ability to multi-task and manage conflicting priorities • Change management skills • Strong influencing skills with ability to inspire effective teamwork across a matrix organization and the ability to manage conflicts that arise • Strong and highly effective communicator at all levels, with both strong verbal and written communication skills • Commercial / business acumen • Proven people management skills • Fluent in English • Proficient in Microsoft suite (Word, Excel, Access, Power Point, and Outlook) • Some flexibility to travel • Experience in similar role within SGS, another CB or an Accreditation Body (Desirable) • Experience in implementation of new or significant changes to systems and practices. (Desirable) • Ability to speak other languages (Desirable) • Proven experience as a trainer or coach either internally or externally to groups or individual (Desirable)

🏖️ Benefits

• Flexible schedule and hybrid model • SGS university and Campus for continuos learning options • Multinational environment where you will work with colleagues from multiple continents