Infrastructure Engineer, Level 3

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July 17

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Sharesource

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Recruitment • Enterprise • HR Tech

Sharesource is a company that specializes in empowering businesses through the creation of global remote teams. By sourcing top talent from around the world, they help organizations build high-performing teams comprised of the top 10% of global talent. Their services simplify the hiring process, expand global operations, and address challenges such as hiring the right people, retaining talent, and improving diversity. Sharesource is B Corp Certified, emphasizing their commitment to corporate social responsibility and equalizing employment opportunities globally. They focus on helping businesses fast-track growth by connecting them with skilled professionals across industries such as tech, STEM, and operational support.

51 - 200 employees

🎯 Recruiter

🏢 Enterprise

👥 HR Tech

📋 Description

• Cloud Infrastructure support. • Ensure system and data security is maintained at a high standard, ensuring the integrity of the company network is not compromised. • Intune device management, including: Configuration profiles, Compliance profiles, Endpoint Security Baselines & Hardening, Application deployments and patching, Exposure management. • Cloud security management across AWS and Azure environments via Defender for Cloud and AWS security hub. • Proactive maintenance. • Build, maintain and manage the clients infrastructure. • End-to-end system stability and performance. • Incident and problem management. • Patch and vulnerability management. • Monitor the performance of TechConnect systems, ensuring issues are appropriately escalated and resolved. • Management and support of any and all TechConnect 3rd party services. • Microsoft 365 support. • Microsoft support (Exchange Online, SharePoint, MS Teams, OneDrive). • CSP & SPLA Service Management (Microsoft 365 License management and Azure subscription management). • Answer phone/email/tickets in a professional and timely manner. • Assisting clients or staff through a series of actions, either face-to-face; email or over the telephone to help set up systems or resolve issues. • Troubleshoot technical issues to resolution and/or escalate to supplier or partner organisations as required. • Provide first point or an escalation point from Level 1 across all support tickets. • Escalate at the appropriate time any difficult issues to level 3. • Log all incidents and service requests in our designated Helpdesk system. • Manage Helpdesk tickets, planning and prioritising systematically to minimise backlog and ensure operational efficiency. • Reporting. • Managed client cadence meetings to ensure we maintain a high standard of service. • Ensure that the reports are maintained and accurate. • Integration and Automation. • Manage and support integrated systems to ensure relevant data is available at all times. • Develop skills in Power Automate and Power Apps and AI/ML tools to help CI/CD processes. • Manage the integration between the applications to ensure the workflows are maintained. • Look at automation across systems updates and patching levels. • Transition Management. • Manage all Managed Service Transitions. • Collaborate with the Professional Services team to provide technical assistants to project teams and assume technical project roles as needed, ensuring effective support for the deployment of new solutions. • Change and Release Management. • Production support changes delivery. • Configuration change management. • Knowledge management and documentation. • Security. • Ensure a secure and protected environment for clients and their systems. • Maintain all end point security and patching levels. • Ensure that all our internal infrastructure is secure and in alignment with the security methodology TechConnect agrees to follow. • Ensure system and data security is maintained at a high standard, ensuring the integrity of the TechConnect network is not compromised. • Ensure that all client dashboards are secure to only the intended client’s view.

🎯 Requirements

• A Team Player. • Display confidence when dealing with people, with well-developed written and verbal communication skills. • Communicate well with staff and suppliers, exhibiting excellent listening skills. • Demonstrate high standards of professional behaviour when dealing with suppliers, staff and clients. • Ability to investigate issues and requirements and identify and prioritise appropriate solutions. • Ability to adapt and adjust to changing processes, constantly seeking process Improvement • Ability to maintain detailed and accurate records. • Offer assistance to other employees in use of various technologies. • Ability to build professional relationships with key stakeholders and staff. • Demonstrated interest in technology. • Relevant IT/industry experience and/or qualifications/experience in the following areas: Microsoft 365 / Azure • Demonstrated understanding of IT Management. • Ability to work flexible hours when required.

🏖️ Benefits

• Competitive salary and professional development • Collaborative client partnerships and a fun, inclusive work environment • Opportunities for leadership, expertise, and global client exposure • Monthly coaching, training, and career development • Remote work flexibility • Engage in social impact activities and industry impact • Achieve work-life balance and flexibility to support personal commitments • Benefit package: depending on where the candidates are based