Client Success Manager – Contract

Job not on LinkedIn

3 days ago

☕ Washington – Remote

Although this job is listed in Washington, this company may be open to hiring remote in other states.

💵 $75 - $85 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Shaw/Scott

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SaaS • Enterprise • B2B

Shaw/Scott is a customer-first digital marketing agency that combines strategic consulting, technical implementation, and creative services to design and deliver data-driven digital customer experiences. The firm supports clients with research-backed marketing strategy, enablement of in-house teams or provision of agency teams, enterprise marketing-platform implementation, and a suite of purpose-built marketing software to automate and optimize campaigns. With a global, award-winning team serving brands across multiple countries, Shaw/Scott focuses on helping organizations move from “Is this possible? ” to “What’s the best possible solution?

51 - 200 employees

Founded 2007

☁️ SaaS

🏢 Enterprise

🤝 B2B

📋 Description

• Serve as the lead facilitator of high-quality deliverables and the working relationship between clients and internal teams • Understand client business challenges and goals with the ability to translate requirements to internal teams, ensuring deliverables meet expectations • Leverage strong interpersonal skills and business acumen to navigate complex client organizations • Drive project success through well-organized, clear and concise communications in meetings, project management software, and other communication channels with internal colleagues and client stakeholders • Maintain project tracker and project management tool inputs regularly • Track and communicate budget usage to internal and client teams, understanding the parameters of the SOW • Collaborate with internal teams and client to course-correct and/or prioritize workload to ensure quality work is delivered on-time and on-budget • Lead and coordinate change and issue management at the project and client level, engaging appropriate resources as needed • Negotiate and manage internal or client concerns that impact project success or client satisfaction • Partner with management and leadership team to address significant client changes or barriers that may impact client satisfaction, budget and/or timeline or present opportunities

🎯 Requirements

• Bachelor’s degree or equivalent experience in a related field • 5+ years of experience in digital marketing, preferably with an emphasis on email marketing • 3+ years of experience in project and/or account management • Experience with project management tools, such as ClickUp, Basecamp, Asana, or Workfront • Experience working with digital marketing software including email service providers, analytics, CRM and project management tools • Proficient in Excel and PowerPoint (or equivalents) • Agency experience preferred