Agent, Cloud Solutions – Sales

🔥 19 hours ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤑 Sales

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sherweb

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

🤝 B2B

☁️ SaaS

🏪 Marketplace

B2B • SaaS • Marketplace

Sherweb is a cloud distribution and partner platform that provides a marketplace, billing and provisioning control panel, self-service portals, and integrations to help managed service providers (MSPs) and resellers sell, deploy, and manage cloud solutions. The company offers professional services (onboarding, helpdesk, NOC, MDR), Microsoft Cloud Solution Provider expertise, cybersecurity and continuity tools, and flexible partner programs including white-label, co-branded, and advisor options, backed by 24/7 human support and strategic account management.

📋 Description

• Serve as the main point of contact for incoming calls and requests from direct customers and partners • Ensure timely and successful delivery of Sherweb’s solutions according to customer needs and objectives • Provide platform training, onboarding, and support to new and existing customers • Collect customer feedback and identify opportunities to improve products and services • Provide pre- and post-sales support • Retain customers and partners by providing efficient and professional solutions • Focus on first-contact resolution and urgent customer issue resolution • Drive customer engagement through meaningful conversations • Collaborate with sales advisors, direct clients, partners, and other stakeholders

🎯 Requirements

• Prior customer contact experience (telesales, call center, helpdesk) • Familiarity with Managed Service Providers (MSPs) and their operations • Excellent communication and interpersonal skills • Customer-focused mindset • Ability to resolve issues within tight timelines • Strong problem-solving skills • Team player

🏖️ Benefits

• Modern tools and technologies • Annual performance and compensation reviews • Competitive base salary • Vacation entitlement recognizing previous experience • Additional paid time off • Flexible benefits • Flexible savings options • Career growth, support, and development opportunities • Virtual events and in-person gatherings through SherwebLife