Technical Architect – ServiceNow

Job not on LinkedIn

October 30

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

💵 $125k - $175k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

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SHI International Corp.

WebsiteLinkedInAll Job Openings

B2B • Hardware • SaaS

SHI International Corp. is a leading IT solutions provider that offers a comprehensive range of hardware and software products, alongside expert services for businesses of all sizes. With over 35 years of experience, SHI specializes in software licensing, cloud transformations, cybersecurity enhancements, and IT asset management, serving both commercial and public sector markets. The company partners with a vast network of major technology brands to deliver tailored solutions that meet specific technological needs.

5001 - 10000 employees

🤝 B2B

🔧 Hardware

☁️ SaaS

📋 Description

• Lead workshops to guide clients through solution design and implementation process. • Conduct platform application assessments and CMDB/CSDM assessment. • Drive revenue growth within the professional services team by identifying new opportunities and optimizing service offerings. • Collaborate with SHI Stakeholder partner teams to create synergistic service solutions. • Engage with SHI sales teams, including front line sellers and customer success managers, to ensure a unified approach to service delivery and client engagement. • Demonstrate deep expertise in Service Delivery and provide thought leadership and guidance to clients and SHI teams on best practices, trends, and innovations in technology. • Analyze current business processes and make recommendations for improvement based on industry trends and professional business knowledge. • Stay current with new technologies and frameworks, drive the retirement of legacy solutions/technologies, and recommend adopting new partners or solution components.

🎯 Requirements

• Completed Bachelor’s Degree or relevant work experience • 5+ years of experience implementing, configuring, and customizing ServiceNow • 5+ years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.) • ServiceNow CIS, CAD, or CTA certifications • Experience troubleshooting complex issues and implementing effective solutions on the ServiceNow platform • Ability to make informed recommendations and decisions on solutions that align with best practices and client needs • Experience with story grooming and collaborating with stakeholders to refine requirements. • Detailed knowledge of ITIL methodologies, IT architecture, JavaScript, and web software design principles • Directory service integration experience (Active Directory, LDAP). • Knowledge of Single Sign-on methods (token, SAML 1.1, SAML 2.0) and Web Services integrations (SOAP, REST)

🏖️ Benefits

• Health, wellness, and financial benefits to offer peace of mind to you and your family. • World-class facilities and the technology you need to thrive – in our offices or yours.