Collections Specialist

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October 2

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Shiji Group

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Hospitality • SaaS • Entertainment

Shiji Group is a global company that specializes in providing integrated technological solutions for the hospitality industry. Founded in 1998, Shiji Group aims to enhance the digital guest experience by offering a network of hospitality systems. With over 5,000 employees across 80+ global offices, Shiji serves a wide range of clients including hotels, restaurants, retail outlets, and entertainment businesses. The company offers a suite of products such as Property Management Systems, Point of Sale solutions, Guest Feedback Management, and Hotel Distribution tools. These solutions are designed to provide ease of use, security, and modern connectivity, enabling businesses to deliver exceptional service to their guests.

1001 - 5000 employees

Founded 1998

☁️ SaaS

📋 Description

• Manage and monitor accounts with overdue payments, ensuring all balances are up-to-date and accurate. • Maintain detailed and accurate records of collections activities, including communications, payment arrangements, and updates to accounts. • Reach out to clients via phone calls, emails, and written correspondence to follow up on overdue accounts and negotiate payment plans or settlements. • Investigate and resolve billing discrepancies by collaborating with customers and internal teams. • Develop and negotiate payment plans or settlements, ensuring that payment terms are clear and adhered to by all • Generate and provide regular reports on the status of outstanding accounts, including aging reports and collection progress. • Partner with sales, customer service, and finance teams to address billing issues and ensure accurate invoicing. • Work with the legal team to initiate collections actions for unpaid or unresponsive accounts in accordance with applicable regulations.

🎯 Requirements

• Bilingual in English and Spanish, with the ability to communicate effectively in both languages • Minimum two (2) years’ experience in collections, accounts receivable, or a related field • Excellent communication skills, both written and verbal, with strong negotiation skills and customer – focused approach. • Proficient in accounting software and Microsoft Excel, with working knowledge of basic functions and the ability to quickly adapt to new systems. • Demonstrate the ability to identify and resolve issues efficiently and effectively, ensuring customer satisfaction and timely payment. • Strong organizational skills with the ability to effectively manage a high volume of accounts. • Ability to start work between 7:00 AM and 7:30 AM to accommodate collaboration with international teams across multiple time zones.

🏖️ Benefits

• None listed